We are looking for a proactive and highly organised Sales and Hire Administrator to support the smooth running of our commercial vehicle, HGV, and plant machinery operations. This is a fast-paced, varied role that blends administration across sales, transport logistics, and hire support.
You'll be the key link between our customers, workshop team, drivers, and commercial departments helping to ensure a seamless experience from equipment hire or purchase through to service, maintenance, and compliance.
Key Responsibilities Sales & Hire Administration
* Prepare and process hire and sales agreements for commercial vehicles and plant machinery.
* Manage incoming customer enquiries, generate quotations, and update internal systems.
* Track availability of stock and coordinate equipment delivery and collection.
* Maintain accurate customer records and support credit control with account setup and invoicing.
Service & Maintenance Support
* Schedule servicing, inspections, and repairs for internal fleet and customer-owned machinery.
* Open and manage job cards, liaise with workshop engineers, and keep customers updated on progress.
* Ensure service records, defect reports, and compliance documentation are maintained accurately.
* Manage warranty claims and coordinate with suppliers and manufacturers.
Transport & Fleet Coordination
* Support daily transport scheduling, ensuring timely allocation of drivers and vehicle availability.
* Monitor vehicle compliance including MOTs, servicing, and driver hours.
* Assist with route planning and maintain logs for tachograph downloads and fleet defects.
* Communicate with drivers, workshop staff, and external service providers to minimise downtime.
Skills & Experience
* Experience in a similar administrative role within the transport, hire, or plant machinery sectors.
* Knowledge of vehicle compliance, hire contracts, and service operations is highly desirable.
* Strong IT skills, including Microsoft Office and fleet or CRM systems.
* Excellent organisational ability with a keen attention to detail.
* Confident communicator with strong customer service skills.
You'll Be
* A natural multitasker who thrives in a busy environment.
* Self-motivated with a solution-focused mindset.
* Comfortable juggling a mix of customer-facing and back-office duties.
* A team player, capable of building strong working relationships across departments.
What's in It For You
* Competitive salary with overtime opportunities
* Clear progression opportunities as the business continues to grow
* Budget for ongoing training and professional development
* Minimum 21 days holiday plus bank holidays
* Pension scheme
* Free on-site parking
* Cycle-to-work scheme
* Perks at Work benefits platform
* A genuine work-life balance
* The opportunity to be part of a well-established, family-run business with a strong industry reputation
You may have experience of the following: Hire Desk Administrator, Sales & Hire Coordinator, Fleet Administrator, Transport Office Administrator, Service Administrator, Workshop Administrator, Hire Controller, Commercial Vehicle Administrator, Plant Hire Administrator, Operations Support Administrator, Service & Logistics Administrator, Customer Service Coordinator.
REF-226 707
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