Job Summary
As a Support Technician, you will work with our dynamic team to provide exceptional technical support and services. This role involves working across various technologies, including desktops, servers, firewalls, cloud infrastructure, and AI tools.
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Key Responsibilities
* Provide technical assistance and support to customers through phone, email, or in-person interactions.
* Collaborate with senior engineers to resolve complex technical issues and improve system performance.
* Stay up-to-date with the latest technologies and trends in the field to provide innovative solutions.
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Requirements
* Deep understanding of Active Directory (AD) and end-user support principles.
* Strong knowledge of Windows Server, Exchange, and cloud platforms.
* Experience with ticketing systems and excellent communication skills.
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What We Offer
* A comprehensive training program with 10 paid training days per year and exam fees covered.
* A FastTrack mentoring program for career growth and development.
* Hybrid working arrangements for a better work-life balance.
* Free access to Uprise – 1:1 coaching with qualified psychologists or counsellors.