About the Opportunity
We have an opportunity for an experienced and dynamic Senior Property Claims Consultant to join our Melbourne team. You will be pivotal in managing contractual obligations and will be highly compliance and outcome focused.
To be successful in this role, you will ideally have a background in contract administration, claims management, or loss adjusting. You will bring a high level of knowledge of insurance and/or claims management, thrive under pressure, and be able to deliver on tight deadlines.
Internal position title: Senior Property Repair Case Manager.
Required Skills
* Strong communication, negotiation and influencing skills
* Excellent budget control and cost management skills
* High-level attention to detail and accurate data capture
* Highly organised, able to meet deadlines and maintain good record-keeping
* Ability to work in a fast‐paced environment, prioritise and multitask
* Strong commercial and financial acumen
* At least 3 years' experience in a similar role
* Full Australian working rights
Key Requirements
* Proven experience in a similar role
* Exceptional listening and communication skills
* Proven ability to build rapport with customers and service providers
* Demonstrated history of taking ownership to meet customer needs with a sense of urgency
* Strong problem‐solving, resolution, negotiation and decision‐making capabilities
* Ability to interpret complex information and respond by developing appropriate actions
* Demonstrated claims acumen, sound judgement and cost management awareness
* High standard of business English for written communication across traditional and electronic media
* Self‐motivation and accountability for own achievement of required claim outcomes and contribution to team outcomes
Key Responsibilities
* Provide support and advice to customers regarding their claims/projects
* Request supplier appointment and detail information required to determine cause and extent of claim, as well as quoted costs for repairs
* Manage assigned case load and meet client expectations
* Meet Crawford and client compliance requirements, working within Service Level Agreements and client service standards
* Ensure the production of high quality and accurate written reports and record‐keeping accuracy
* Ensure IT systems are utilised correctly
* Liaise with customers and suppliers to determine repair cost, repair activity and cause of damage
* Resolve escalated issues during a claim
* Undertake client liaison and relationship building, developing close links with client operational staff, suppliers, and CRD Consultants and Management
* Work effectively within a team environment by assisting fellow team members, sharing information and supporting the team to achieve its targets
* Maintain professional and technical knowledge through continuing education
Equal Opportunity Statement
Crawford is committed to being an inclusive workplace that employs and retains the best and most diverse talent. We value diversity of thought, experience and perspective and aim to create a workplace where our people feel valued, respected and empowered. We welcome applications from Aboriginal and Torres Strait Islander peoples and from people of all backgrounds regardless of gender identity, age, sexual orientation, disability or ethnicity.
It is the policy of Crawford that all successful employees consent to a national police check. To be eligible to apply, you must have Australian or New Zealand working rights.
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