Position Overview
Employment Type: Permanent Part Time
Hours per fortnight: 16
Job Category: Administration - Administration Assistant
Req Id: 7254
About the Role
The role of Administration Officer – Women's Clinic is to deliver timely, accurate, and consumer-focused administrative and reception support to Women's Clinics. This position plays a key role in managing day-to-day front‐of‐house operations, welcoming patients and their families, responding to general Barwon Health enquiries, and ensuring administrative functions align with organisational policies and procedures.
Key Responsibilities
* Deliver courteous, consumer‐focused reception and clerical services, welcoming patients and visitors and responding to enquiries within Women's Clinics.
* Register referrals, manage triage workflows, maintain waitlists, book appointments, and ensure timely communication with patients.
* Maintain accurate patient records and data entry in patient management systems, ensuring compliance with privacy legislation, information security, and organisational policies.
* Contribute positively within a multidisciplinary team, communicating effectively with internal and external stakeholders and demonstrating appropriate behaviours with children and vulnerable populations.
* Complete mandatory training, report incidents and hazards, escalates clinical or service issues appropriately, and undertake additional administrative duties as required.
What We're Looking For
* Strong verbal and written communication skills with a professional, consumer‐centred approach to customer service.
* Computer literate with proficiency in Microsoft 365 applications and the ability to quickly learn and use department‐specific systems.
* Proven ability to prioritise and manage workload in a fast‐paced environment, with flexibility to work a rotating roster and additional hours as required.
Benefits
* Excellent working conditions and a strong sense of job satisfaction.
* A vibrant staff wellbeing programme and access to our 24/7 Employee Assistance Programme.
* Extensive professional development opportunities.
* Attractive salary packaging benefits, including:
o Living expenses capped at $9,010.
o Meals and entertainment capped at $2,650.
Equal Opportunity Employment
Barwon Health is an inclusive and welcoming employer, committed to reflecting the diverse communities we serve. We value and celebrate people of all genders, sexual orientations, cultural backgrounds, faiths, abilities, family structures, and identities, and encourage applications from Aboriginal and/or Torres Strait Islander peoples, people with disability, culturally and linguistically diverse communities, and members of the LGBTIQA+ community.
Child Safety
We are strongly committed to the safety and wellbeing of all children and young people. For further information on the Victorian Government's Child Safe Standards, please visit About Child Safe Standards | Victorian Government (www.vic.gov.au).
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