At Avanade, we see how the power of Dynamics 365 shapes the future of businesses every day. By combining our unmatched Microsoft knowledge with our creative approach to innovation and strong industry knowledge, we create a lot of opportunities for Microsoft, our clients, and for you. Avanade has countless paths for you to pursue. One of them is sure to lead to your unique version of success.* Establish global CRM architecture by integrating solutions across functional lines.
* Support the sales team in crafting deals, with accountability for overall estimates.
* Recommend the right CRM software and solutions for your clients' needs.
* Guide your project team, establishing and tracking achievements, coordinating actions, seeking expert advice, balancing open issues, and contributing to team meetings and reports.
* Define how we measure business and operations success and validate CRM system performance.
* Support clients on CRM standards and prepare them for using their CRM solution by setting training programs and redefining new roles and responsibilities.
* Grow your network through educational opportunities, reading industry publications, building and maintaining your personal and business networks, and joining professional organizations.* Leading projects requiring significant coordination, with the freedom to use your own discernment and methodologies.
* Working with D365 Customer Engagement as a technical and/or functional leader.
* Hands on experience deploying with Microsoft Power Platform solutions for customers in a variety of industries.
* Reviewed team's work across all phases of Avanade projects (e.g., Plan, Analyze, Design, Build and Test).
* Designed conceptual architecture and functional and/or technical solutions for large complex technology projects.
* At least five full lifecycle implementations of Microsoft Dynamics 365 CE or Dynamics CRM, ideally with one or more implementations in a telephone call-centre, and/or using the Resource Scheduling/Field Service modules.
* Experience managing/leading teams both on and offshore is required.