Employment Details Employment Type: Permanent / Part Time
Position Classification: Administration Officer Grade 3
Remuneration: $34.46 - $35.54 per hour
Hours Per Week: Various
Requisition ID: REQ564243
Applications close: 23rd April 2025
Note: Employment with Mid North Coast LHD requires candidates to hold a valid authority to work in Australia (Aust Work Rights Visa).
Role Overview The primary purpose of MNC Virtual Care is to reduce preventable admissions and decrease hospital stay lengths through virtual Urgent Care, early intervention, and care navigation for at-risk individuals of Emergency Department presentation and hospitalization.
This role supports high call volumes and administrative tasks in a fast-paced, call-centre-like environment. The Administrative Officer provides essential support including MS Excel, patient registration, data entry, reconciliation, and handling phone inquiries, ensuring timely and accurate services aligned with Mid North Coast Local Health District policies.
Candidate Requirements Experience in a customer service environment Experience in a contact centre is desirable but not essential; managing high call volumes and administrative tasks in a fast-paced setting is crucial Strong attention to detail, problem-solving, and lateral thinking skills Ability to work efficiently in a fast-paced environment with a passion for customer service Excellent work ethic and professional behavior Effective communication skills with customers and stakeholders Quick learner of new systems Diversity and Inclusion Mid North Coast Local Health District is committed to a diverse, inclusive workforce reflecting the community. We encourage applications from all backgrounds and abilities and are dedicated to respectful, valued workplace culture. Adjustments during recruitment are available upon request.
Additional Information This is a Category A position, reviewed for compliance with NSW Health policy. All employees must adhere to occupational screening and vaccination requirements. Salary is in accordance with NSW Health State Awards. Learn more about moving to the Mid North Coast with The Welcome Experience, a support service for newcomers.
A talent pool may be created for future roles, valid for 18 months.
Contact and Resources Role queries: Cassie Deans at Diversity & Inclusion: Additional resources: Position Description, How To Apply, Stepping Up Mid North Coast LHD is committed to child safe standards and ethical conduct in line with NSW Government policies.
#J-18808-Ljbffr