Join a local Bendigo Manufacturer as the newly created Administration Manager
About Our ClientA well-established, manufacturing and customer-focused business with operations across the broader region, is seeking an experienced administration leader to lift performance, drive compliance and improve customer outcomes. The organisation values practical problem-solving, continuous improvement and a people-first approach.
The RoleYou will lead the Sales Order team and oversee administration across the business. You will:
- Manage daily operations of the Sales Order team and shared services functions.
- Design, implement and maintain workflows and process controls.
- Own escalation pathways for operational issues and customer queries.
- Monitor and enforce process compliance and quality standards.
- Coach, develop and motivate staff to increase productivity and drive growth.
- Challenge the status quo to deliver measurable improvements in service and efficiency.
- Act as a visible, professional point of contact for internal stakeholders and customers.
What Youll Need to Succeed
- Experience in a shared services environment, call centre, or similar operations-focused administration role.
- Proven ability to manage teams, workflows and escalation processes.
- Strong process mindset with experience in compliance, QA or continuous improvement.
- Customer centricity with excellent communication and problem-resolution skills.
- Critical thinking and the confidence to challenge existing ways of working.
- Leadership presence and a track record of building team capability and productivity.
- Right fit mindset the business is prioritising quality and cultural fit over simply filling the role.
What Youll Get in Return
- A leadership position with scope to shape operations and influence customer outcomes.
- A supportive workplace that rewards initiative, improvement and measurable results.
- Ongoing opportunities for professional development and team growth.
- Market-competitive salary and benefits reflective of experience and capability.
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
#2958630
đź“Ś Administration Manager
🏢 Hays
đź“Ť Bendigo