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Make an Impact as a Broker Partnering Team Leader at CBN
Looking to grow your career in a role where people, purpose, and progress matter?
Welcome to Community Broker Network (CBN) Australia's largest general insurance AR network, where your experience is valued, your ideas are heard, and your work makes a difference.
At CBN, we empower our network of 350+ brokerages and 1,000+ professionals to deliver outstanding insurance outcomes. We're more than just a network we're a tight-knit community backed by a team of 87 experts and access to over 300 insurers.
We've also been recognised as a Great Place to Work three years in a row (and counting)
That's because we focus on what really matters: culture, connection, and career growth.
When you join CBN, you become part of a business that lives its values:
As Team Leader of Broker Partnering, you'll play a key role in leading and inspiring a high-performing internal service team that supports our broker network.
You'll be responsible for day-to-day operations, service delivery, and ensuring our team provides strategic value to internal stakeholders.
This role is about leadership, efficiency, and building a culture of collaboration ensuring our brokers receive the service and support they need to thrive.
Responsibilities include:
* Oversee and manage daily operations of the broker partnering team, ensuring service levels and quality standards are consistently met
* Lead, coach, and develop team members, driving performance, accountability, and professional growth
* Manage workflow and resource allocation to optimise efficiency and productivity
* Generate and analyse reports on KPIs, service levels, and client satisfaction, providing insights to the Head of Service
* Act as a key point of contact for internal stakeholders, building strong and effective relationships
* Identify and implement process improvements to enhance operational efficiency and service delivery
About You
We're looking for a leader who is:
* Experienced: 5+ years in general insurance broking (Diploma of Broking preferred) and proven team leadership experience
* Knowledgeable: Advanced understanding of insurance products, operations, and regulatory environments
* Skilled: Strong leadership, people management, and operational planning abilities
* Tech-savvy: Familiar with broker platforms such as INSIGHT
* Adaptable: Able to manage ambiguity, shifting priorities, and changing demands
* People-focused: A collaborative leader with a problem-solving mindset and growth orientation
Our Awesome Benefits
We offer a range of benefits, including:
* Great Place to Work certified 3 years in a row
* Hybrid working flexibility: x3 Days in the Office, x2 Days at Home
* Generous yearly well-being allowance
* 2x Mental health days and birthday leave (on top of annual leave)
* Salary continuance benefit
* Generous Travel insurance and cyber security insurance discounts
* Celebrates personal & professional achievements
* Regular team building functions, events and cultural activities
* Other benefits: health & travel insurance, retail stores and more
We encourage applications from results-oriented individuals who are passionate about building strong communities and achieving ambitious goals.
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