Company Description
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist, and let your heart guide you in this world where life beats faster.
Job Description
We are seeking a highly organized and efficient Executive Housekeeper to join our team in Kathmandu, Nepal. As the leader of our housekeeping department, you will be responsible for ensuring the highest standards of cleanliness and guest satisfaction throughout our property. This role requires a detail-oriented professional with strong leadership skills and a customer-focused approach.
- Oversee and manage all aspects of the housekeeping department, including staff scheduling, training, and performance evaluations
- Develop and implement housekeeping procedures and quality control measures to maintain exceptional cleanliness standards
- Collaborate with other department heads to ensure seamless guest experiences and resolve any issues promptly
- Manage inventory, budget, and purchasing for housekeeping supplies and equipment
- Conduct regular inspections of guest rooms, public areas, and back-of-house spaces to ensure compliance with cleanliness and safety standards
- Implement and maintain environmentally friendly practices in housekeeping operations
- Handle guest complaints and special requests related to housekeeping services
- Prepare and analyze departmental reports, including productivity metrics and guest satisfaction scores
- Stay updated on industry trends and innovations in housekeeping practices and technologies
- Ensure compliance with all relevant health and safety regulations
Qualifications
- Bachelor's degree in Hospitality Management or related field (preferred)
- Minimum of 5 years of experience in housekeeping management roles, preferably in upscale hotels or resorts
- Proven track record of leadership and team management in a housekeeping department
- Excellent verbal and written communication skills in English
- Strong organizational and time management abilities
- Proficiency in MS Office suite, particularly Excel, Word, and PowerPoint
- Experience with hotel management systems such as Opera, Future Log, and MC (advantageous)
- In-depth knowledge of cleaning techniques, products, and equipment
- Demonstrated ability to manage budgets and control costs effectively
- Experience implementing and maintaining sustainability practices in housekeeping operations
- Strong problem-solving skills and ability to make decisions under pressure
- Flexibility to work varying shifts, including weekends and holidays as required
- Physical stamina to perform regular inspections and assist with housekeeping duties when necessary
Additional Information
Your team and working environment:
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements, such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
#J-18808-Ljbffr