**Job Details**:
**Location**
Canberra
**Salary**
Negotiable
**Job Type**
Contract
**Ref**
BBBH99390_1678076357
**Contact**
Yvonne Yang
**Posted**
about 4 hours ago
- **Australian Citizenship is a requirement for this role**:
- ** Canberra located with hybrid work arrangement available**
***
**About the role**
- Manage a team of support specialists, providing coaching and support to ensure high-quality service delivery.
- Manage and co-ordinate the backlog of incidents, bugs, change requests, and system enhancements across the breadth of the Salesforce platform.
- Execute all required ICT change management activities.
- Develop and implement support processes and procedures.
- Collaborate with cross-functional teams to identify and prioritize bug fixes, system enhancements and upgrades.
- Perform operational tasks including access management and provisioning, backup and restore activities, internal reviews, control implementation and service transition activities.
- Build and maintain relationships with key stakeholders to ensure business objectives are met.
**About You**
- Experience of at least 3-5 years in managing IT support operations, including managing teams.
- Experience working with cross-functional teams and managing stakeholder relationships.
- Experience in developing and implementing support processes and procedures.
- Strong problem-solving skills and attention to detail.
- Experience working with the Atlassian suite, specifically Jira, Confluence and Service Desk. (Desirable)
- Strong understanding of the Salesforce platform and its functionalities. (Desirable)
**To Apply