Customer Banking Specialist
Please note: Rosters are predetermined, please ensure you can cover the below roster before applying.
* Permanent part-time role - 18.75 hours per week
* Monday 11.30am - 4.00pm
* Tuesday 9.30am - 4.00pm
* Thursday 11.30am - 4.00pm
* Friday 11.30am - 4.00pm
What we do
As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We've been serving our local communities for over 100 years, with market‐leading products, services and technology. What we do has real impact at all stages of people's lives, from opening their first account, saving for a holiday, buying their first home or planning for retirement.
Responsibilities
* Deliver a seamless experience by responding to customers' transactional banking needs.
* Process a range of transactions, including deposits, withdrawals, transfers, bank cheques and CommFX.
* Conduct financial health checks to understand customers' needs and identify opportunities for tailored products and services.
* Assist with cash handling and ATM procedures.
* Educate customers on in‐branch technology and digital banking solutions, demonstrating how these tools can simplify their banking.
* Follow the Bank's processes and procedures, ensuring accurate reconciliation of transactions, reviewing financial positions and upholding our strong risk culture.
* Engage in meaningful conversations to support customers' broader banking needs, including Home Loans, Business Banking and Financial Advice.
* Handle enquiries, maintain accounts and process applications for credit products.
* Problem‐solve effectively, providing solutions while championing compliance and risk management practices.
Qualities We're Looking For
* A genuine passion for Customer Service and a desire to start a career in Banking.
* A genuine interest in improving the financial well‐being and lives of customers.
* The ability to ask the right questions, respond to customers' needs and refer them to the relevant team members.
* Excellent communication skills and willingness to contribute to a collaborative culture.
* Ability to work in a busy, commercial and driven retail environment while seeing the big picture for customers and providing them with holistic solutions.
What you will do
With us, you'll help customers make the right financial decisions and achieve their dreams.
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