Technical Support Engineer 2, Premier
* Deliver top-notch technical support to clients via multiple channels while educating them on the platform.
* Build lasting relationships with customers to grasp their environment and develop tailored solutions.
* Identify and troubleshoot complex issues within the vast array of integrations.
* Author in-depth documentation and knowledge base articles for various technologies.
* Drive product conversations based on client interactions and insights.
Key Skills:
* Multi-channel technical support experience at a SaaS company (2+ years).
* Programming expertise and basic Linux knowledge.
* Self-motivation, attention to detail, and a drive for continuous learning.
* Critical thinking with a client-centric approach.
* Ability to work a rotating schedule.
We value diversity and encourage applicants from all backgrounds.