* Be part of a global business who values their people
* Work in a collaborative team environment and thrive in our engaged workplace culture
* Join us for a rewarding career, competitive salary, bonus incentive and company car
Opportunity not to be missed
The Victorian Business is seeking a high-caliber Operations Manager for our Bird and Residential team, based in Port Melbourne. Reporting to the Victorian Business Manager, you will be a senior leader within the Melbourne business, managing a high-performing team of 27 whose success is essential to the overall branch.
We are looking for a passionate, enthusiastic leader with a "can-do" attitude and the integrity to drive people toward success. This role balances the ongoing servicing of our residential portfolio with the successful end-to-end delivery of complex industrial bird-control projects.
Key Responsibilities
As the Operations Manager, you will drive team engagement, consistent service delivery, and strong profit results. Your focus will be divided across these core areas:
Project Initiation, Planning & Execution
* Collaborative Scoping: Partner closely with Sales teams during the tender phase to help scope projects, estimate costs, and define clear objectives.
* Strategic Planning: Develop comprehensive project plans, schedules, and budgets, including robust risk management strategies.
* Delivery Excellence: Lead the execution of multiple concurrent projects, ensuring all aspects adhere to timelines, budget, and quality standards.
Operational Leadership & Resource Management
* Team Management: Lead and manage Technicians, Local Service Managers (Supervisors), and internal stakeholders to ensure peak productivity.
* Resource Allocation: Define tasks and allocate resources effectively, fostering a culture of accountability and continuous improvement.
* Fleet & Stock: Maintain oversight of a vehicle fleet and inventory to support operational efficiency.
Stakeholder & Risk Management
* Primary Point of Contact: Act as the main link between clients, senior leadership, and cross-functional teams (including SHE and Sales), providing regular status updates.
* Mitigation: Proactively identify and assess project risks, implementing change management practices to keep deliverables on track.
* Safety & Compliance: Ensure the safety of our people and adherence to SHE standards remains a top priority.
Commercial Performance & Project Closure
* Financial Oversight: Manage the Profit and Loss (P&L) account, monitoring commercial performance to ensure maximum value realization.
* Formal Close-out: Efficiently close projects by obtaining formal sign-offs, documenting lessons learned, and ensuring smooth transitions to operational teams.
The Ideal Candidate
To be successful in this role, you must demonstrate a track record of strong leadership and proven business acumen.
Essential Requirements:
* Leadership Experience: Proven experience as a Local Service Manager or a similar leadership role within construction or industrial services.
* Project Expertise: Demonstrated experience in managing the full project lifecycle, from tender to completion.
* Interpersonal Skills: Exceptional ability to coach, motivate, and manage relationships with diverse internal and external stakeholders.
* Financial Literacy: Ability to manage P&L, deliver on KPIs, and contribute to annual operational plans.
* Adaptability: Ability to manage multiple competing priorities in a fast-paced environment.