About the work unit / facility:The Mental Health Service Group is responsible for the provision of comprehensive, specialised mental health assessment and treatment services across the age-spectrum.
Our services aim to be consumer focused and recovery oriented and are provided in a variety of settings including community, acute inpatient units, hospitals, emergency departments, and residential rehabilitation and supported accommodation.
About your new employer:
Townsville HHS is the public healthcare provider for over 250,000 people across 150,000km2.
We operate 21 facilities and employ more than 6,600 staff.
We are committed to clinical excellence, career development, a supportive culture, and work/life balance.
As a major teaching hospital, we train future health professionals and lead research initiatives to advance healthcare.
We offer: Clinical Excellence: Delivering high-quality care through innovative practices and patient-focused services.
Career Growth: Access to professional development, training, and career pathways.
Supportive Culture: A values-driven workplace that fosters collaboration and respect.
Work/Life Balance: Flexible work arrangements and a lifestyle-friendly location.
Competitive salary and benefits: Salary between $2950.00 to $3280.70 per fortnight (AO3).
4 to 6 weeks p.a. recreational leave with 14-17.5% loading.
Generous employer contribution to superannuation of 12.75%.
Additional benefits include,, and professional development support.
About your opportunity:
As a Patient Services Officer, you will provide exceptional customer service to patients, families, and the public.
You'll work collaboratively within the administrative team to support efficient patient flow and contribute to a high standard of organisational outcomes.
This role is vital in maintaining a welcoming and professional environment in Townsville.
Requirements: This is a Vaccine Preventable Diseases (VPD) risk role.
A probationary period may apply.
Pre-employment checks will be conducted.
Please refer to the Role Description for further details.
Interested?
Enquiries are welcome, please contact: Tracy Dyer on 07 4433 8033.
Closing Date: Thursday, 16 October 2025.
Unsolicited resumes from recruitment agencies will not be accepted.