**Job Opportunity: Service Desk Analyst**
This exciting opportunity has arisen for a skilled Service Desk Analyst to join our organization on a contract basis with the possibility of going permanent. The ideal candidate will have a minimum of 3 years' experience working in an IT Service Desk environment and hold ITIL v4 foundation certification.
The successful applicant will be responsible for providing exceptional customer service and resolving technical issues efficiently. They will also be required to work as part of a dynamic team, utilizing strong communication skills and time management abilities.
Key requirements include:
* Minimum 3 years' experience working on an IT Service Desk
* ITIL v4 foundation certification
* Experience in a high-pressure environment
* Ability to provide resolution on first call
* Strong time management skills and ability to work to deadlines
We offer a supportive and collaborative work environment, along with opportunities for professional growth and development. If you are a motivated and customer-focused individual looking for a new challenge, please consider applying for this role.