Responsibilities for this Position
Location: Darwin Airport, NT, AU, 0820
Flexible Work Arrangement: Onsite
Career Level: Graduate / Entry Level
Requisition Id: 5482
Your Opportunity
As a Ramp Services Agent, you will play a key role in ensuring the safe, efficient, and seamless turnaround of aircraft at our facility. Your focus will be on maintaining a high level of service and safety while supporting the day‐to‐day operations across the ramp, hangar, and customer‐facing areas.
Your Responsibilities
Operational Duties
* Marshal, chock, and tow aircraft using approved equipment.
* Assist with refuelling and aircraft toilet servicing.
* Maintain ramp and hangar cleanliness, including removal of FOD.
* Support hangar management and record aircraft movements.
* Conduct adverse weather mitigation procedures.
* Monitor lounge and FBO area cleanliness, ensuring a premium standard.
* Provide outstanding service to VIP passengers and flight crews.
* Answer telephones promptly and professionally.
* Identify opportunities to upsell additional FBO and Jet Aviation services.
Safety, Compliance & Procedures
* Comply with all Jet Aviation WHS, Aviation Safety and Environmental policies.
* Follow all procedures for airside access and airport security.
* Ensure use of PPE and safety cones/barriers as required.
* Store GSE equipment correctly and ensure tarmac safety protocols are followed.
* Participate in safety initiatives, emergency response training, and complete all required training modules.
What will Help you too Succeed
* Proven experience in customer service roles.
* Proficient in Microsoft Office applications (Outlook, Word, Excel).
* Excellent time management and prioritisation skills.
* High attention to detail and the ability to work under pressure.
* Flexible availability, including weekends and various shifts.
* Physically capable and comfortable working outdoors in varying weather conditions.
* Prior experience in aviation, airport operations or FBO environments is an advantage.
* Strong interpersonal and communication skills.
* Ability to handle critical deadlines and multitask effectively.
* A team player with a proactive, \"can‐do\" attitude.
* A strong focus on safety and customer service excellence.
* Alignment with Jet Aviation's core values: Trust, Honesty, Alignment, and Transparency.
Why Jet Aviation?
* Career Growth Opportunities – Build a future in corporate aviation, aircraft maintenance, logistics, or global operations. Many of our team members have grown into senior roles both locally and internationally.
* Be Part of a Global Network – Jet Aviation is a globally respected brand with FBOs in key cities around the world, offering incredible exposure and learning.
* Professional Development – Gain cross‐functional experience in operations, logistics, customer service, and safety – foundational skills for a successful aviation career.
* Prestigious Clientele – Work closely with high‐profile clients, private jet owners, and international crew, elevating your professional communication and service delivery skills.
* Make an Impact in Aviation – Help ensure smooth transitions for private and corporate aircraft movements and contribute directly to safe and seamless operations.
How to Apply?
* Acknowledgement that you have a current legal right to work in Australia;
* A cover letter (1‐2 pages max) outlining how you meet the requirements of this role; and
* A copy of your updated resume.
Please note: Current Jet Aviation employees should apply directly via JA SuccessFactors under 'Careers'.
Pre‐Employment Requirements
* Pre‐employment medical and drug/alcohol testing
* National police and criminal history checks
* Right to work in Australia verification
* Functional/practical assessment
* Computer, literacy, and numeracy assessments
* Qualification/license checks (if applicable)
* Working with Children (Blue Card) verification
* COVID‐19 vaccination status check (as per government mandates)
Equal Employment Opportunity has been, and will continue to be, a fundamental principle at Jet Aviation, where individuals are hired, employed, recognised, and advance based upon their individual skills and abilities and without regard to an individuals race, color, national origin, age, religion, physical or mental disability status, sex, gender, sexual orientation, gender identity or expression, transgender status, genetic information, marital status, pregnancy (including childbirth, lactation and related medical conditions), status as a protected veteran or any status or characteristic protected from employment discrimination under applicable federal, state and local laws (EEO status). This policy applies to all terms and conditions of employment, including, but not limited to, recruitment and hiring, compensation, benefits, promotions, termination, layoff, recall, transfer, and opportunities for training and advancement.
Jet Aviation has been an industry‐leading service provider enabling global flight for over 50 years.
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