Job Title: Technical Infrastructure Specialist
We are seeking a skilled technical infrastructure specialist to join our team in a fast-paced, high-performance environment. This permanent position involves working on critical control system infrastructure within an operational technology (OT) setting.
Key Responsibilities:
* Manage escalations and provide onsite technical assistance
* Assist and resolve incidents raised by staff and internal support teams
* Support by diagnosing problems and providing resolutions for technical issues
* Provide guidance, support, and mentoring to the internal support teams
* Assist with delivering key solutions and occasionally project tasks
* Documentation of support processes and issue resolutions
Requirements:
* Over 5 years' technical experience in an IT environment
* Proficient in managing and supporting both Hyper-V and VMware (Vsphere) virtualisation technologies
* Demonstrated experience in managing Microsoft environments (Windows Server 2016/2019/2022)
* Proficient in SCCM
* Experience in Active Directory management, Group Policy administration, and PowerShell
* Working knowledge of backup technologies. Proficiency in Veeam is desirable.
* Demonstrated knowledge of networking: TCP/IP, DNS, DHCP, VLAN, Routing
* Remote Desktop/Terminal Services
* Knowledge of ServiceNow is desirable
This role offers a unique opportunity to work alongside experienced professionals and make an impact from day one.