Job Title: Customer Experience Manager
We are seeking a highly skilled and customer-focused individual to oversee the customer order lifecycle, ensuring seamless interactions with our customers. This role involves managing all aspects of the customer order process, from order entry to delivery, while fostering strong relationships with our sales and marketing teams.
Key Responsibilities:
* Manage customer orders from start to finish, ensuring timely and accurate processing.
* Collaborate with sales and marketing teams to align customer goals with business objectives.
* Provide exceptional customer service through various communication channels, including phone, email, and chat.
* Analyze customer feedback and identify areas for improvement, staying up-to-date on industry trends and technologies.
Requirements:
* 2+ years of experience in a customer-facing role, with a proven track record of delivering excellent customer service.
* Proficient in using ERP systems, such as CRM, and Microsoft Office Suite.
* Excellent verbal and written communication skills, with the ability to multitask and prioritize tasks effectively.
* Strong organizational and time management skills, with the ability to work autonomously and collaboratively within a team environment.
Benefits:
As a valued member of our team, you will have opportunities for professional growth and development, supported by our strong values and strategic focus. We offer a dynamic and collaborative work environment, where every employee feels valued and respected.
What We Offer:
Opportunities for career advancement and professional development.
A dynamic and collaborative work environment.
Competitive compensation and benefits package.