Support members through some of the most important moments in their lives. As a Claims Assist Administrator, you'll guide individuals through their insurance and superannuation claims journey, providing clarity, care and high-quality service from first enquiry to completion.
What You'll Do
* Act as the first point of contact for member claim enquiries
* Explain eligibility, timeframes and next steps with empathy and clarity
* Triage claims and allocate them to the appropriate channel
* Initiate claims using systems such as Acurity, Objective, CMT & insurer portals
* Prepare and issue documentation required for assessments
* Work closely with Claims Assessors and insurance partners
* Maintain detailed case notes and manage a small portfolio of TPD & IP claims
* Arrange Tele-Claim interviews and follow-up tasks
* Manage inbox allocation and administrative workflows
What You Bring
* Experience handling complex customer enquiries or sensitive situations
* Strong communication skills with an empathetic, member-first approach
* Knowledge of Death / TPD / Income Protection claims (ideal but not essential)
* Ability to interpret trust deeds, policies and detailed documents
* High attention to detail with strong analytical and problem-solving skills
* Ability to manage priorities and meet service standards
* Solid stakeholder engagement and negotiation skills
* Financial services or superannuation experience (highly regarded)
* RG146 or relevant tertiary qualifications (bonus)
Why This Role?
* Meaningful work supporting people during significant life events
* A balanced mix of customer service, admin, claims exposure and technical learning