Location – Lismore
Employment type – Temporary 6 months with possible extension and Ongoing Position available
Salary – Clerk Grade 2/4, $80,329 - $92,701 pa plus superannuation and annual leave loading
About Us
Homes NSW directly supports approximately 800,000 people every year and reaches a further million people through local community-based programs. In partnership with the community, industry, and individuals we provide safe, decent, and affordable housing opportunities for those most in need so that they can live with dignity, find support if needed and achieve sustainable futures.
Your Role
Are you passionate about helping others? This is the perfect opportunity for you!
As a Client Service Officer, you’ll be the first point of contact for individuals in need, guiding them through the housing system, offering support and solutions while connecting them to essential services. You’ll play a pivotal role in ensuring those at risk of homelessness receive the support they need.
You’ll be part of a supportive, motivated team, focused on making positive changes in the community, empowering individuals and improving lives.
What You’ll Do
In this role, you will be working closely with a range of support services and clients, either out in the community or in clients’ homes, delivering housing assistance tailored to their needs, including:
Visit tenants in their homes on a regular scheduled basisProvide assistance to clients both in-person and over the phoneProcess applications and enquiries using relevant legislation, policies, and proceduresCollaborate with the team to achieve key performance indicatorsBuild strong relationships with local community stakeholders to support tenancy sustainabilityUsing a range of technologies including IPAD, online phone system and online forms
What We’re Looking For
In addition to the essential skills, we’re looking for someone who:
Can work independently and as part of a teamWilling and able to travel across Mid-North Coast and New EnglandHas strong relationship building skills with internal and external stakeholdersIs committed to a culture of teamwork, excellence, and continuous improvementProvides empathetic and client-focused customer serviceHas the ability to utilise technology to support their work
Essential Requirements
Current NSW driver’s licence
Download the role description.
If you are viewing this ad in Seek and wish to apply via their portal, you will be required to either set up a profile or login via your existing Seek account.
To apply directly via the DCJ Careers site click here. Search for the job and click the ‘Apply now’ button.
We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you.
What We Offer
We offer a variety of benefits, including:
A challenging and rewarding careerFlexible, autonomous work environmentCompetitive pay and conditionsTraining and development opportunities to build and maintain capabilitiesHealth & Wellbeing and Employee Assistance Programs.
Want more information? Visit our website to see more information on Working for us.
We do work that really matters
Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.
Apply now and join Australia’s top public sector employer where we will support you and provide an exciting and flexible working environment!
Are you ready to join us?
Click apply, attach a cover letter (maximum 2 pages) outlining how you meet the requirements of the role as well as an up-to-date résumé (maximum 5 pages).
Applications close Monday 6th April 2026 at 11:59pm AEST.
Got a question?
For more information about the role or what it’s like to work for DCJ, please contact the hiring manager Tammy Neich on 0499 787 725 or at
If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please call Syvonne Pereira on 0498 091 786 or via
Visit Recruitment adjustments on the DCJ website to learn more.
Inclusion and Diversity lies at the heart of how we recruit
We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.
To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.
Other Information
A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.
For more information visit Applying for DCJ jobs on the DCJ website.
Thank you for your interest in this role. We look forward to receiving your application.
To keep up with recruitment opportunities at DCJ, follow us on Facebook: www.facebook.com/CareersatDCJ/
The Welcome Experience
Thinking about moving to regional NSW? Get free, personalised support with housing, schools, jobs, and settling in. Learn more: www.nsw.gov.au/welcomeexperience
The careers site currently promotes this service on the ‘Discover roles with DCJ in regional NSW’ page.