Role Overview
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In this key leadership position, you will have the opportunity to play a pivotal role in fostering strong relationships with customers and centre teams at a Centre level. This involves overseeing and supporting the overall daily operations of a centre, contributing to the growth and success of our customers, and helping them leverage flexible working to enhance their productivity.
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Key Responsibilities
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* Develop effective partnerships with new and existing customers
* Collaborate with a team to deliver exceptional customer experiences
* Ensure every interaction leaves a lasting impression on our customers
* Take ownership of your centre's environment, ensuring it remains a professional and inspiring work space for our community
* Drive revenue growth through sales support or additional services
* Train, manage, and mentor community teams to reach their full potential
* Lead by example in all interactions
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Requirements
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* Enthusiasm is contagious: You'll bring a positive attitude to every interaction
* Resilience is essential: You'll adapt to fast-changing situations while combining an appetite for challenges
* Approachability and influence are crucial: You'll build strong relationships with customers to better meet their needs
* High standards matter: You'll maintain attention to detail, understanding how it contributes to our overall success
* Self-motivation is vital: You'll take initiative to solve problems, make time count, and deliver impressive results
* Customer focus is key: You'll understand and deliver what your centre team needs to thrive, from clear goals to encouragement and leadership by example
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