Provide post-sales support in the IPTV and Digital Signage industry with VITEC, a leader in video streaming technology.Your roleResponsibilitiesProviding email/telephone support to VITEC’s partners from 9am to 5pm AEST, Monday to Friday.Assisting the sales team and solutions consultants with pre-sales technical enquiries.Troubleshooting issues related to VITEC’s products, digital video, broadcast TV, IP networking, and integration with third-party products.Assisting partners and developers with VITEC product integration using published APIs.Writing knowledgebase articles for internal and external use.Occasionally traveling within ANZ for equipment installation and troubleshooting.Participating in out-of-hours work for global meetings and training, including an on-call roster.About youQualificationsA qualification in Computer Science, Engineering, Networking, or a related field.Good general skills in computing and technology.Some knowledge of IP network-based products and digital audio/video technologies.Skills in software, shell scripting, and/or web development.General Linux knowledge with a desire to learn more.Excellent written/verbal communication and troubleshooting skills.The ability to build customer relationships and work independently as well as part of a team.An interest in IP video streaming and digital signage solutions.Compensation & benefitsVITEC offers a comprehensive benefits package focusing on physical, emotional, and social well-being. Details can be obtained from the HR Contact in Country.Training, development & rotationsOpportunities for growth and development are available, with a focus on innovation and evolution. VITEC supports an always-learning approach.Career progressionPotential for career advancement through gaining experience in post-sales support, pre-sales support, and field engineering roles.How to ApplyVITEC is an equal opportunity employer, and the only requirement is the ability to perform the role.This job may close before the stated closing date, you are encouraged to apply as soon as possibleReport this job
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