Overview
Location: HobartEngagement: ContractPartner: Data#3 via SonicHR
SonicHR is seeking an experienced Level 2/3 Desktop Support Engineer to support a major enterprise client through our partner Data#3, one of Australia's leading IT services providers.
This is a hands-on role supporting end users across a corporate environment. You will work closely with the local IT team to provide desktop support, device preparation, and technical troubleshooting.
Key Responsibilities
* Provide Level 2/3 desktop and help desk support to end users
* Troubleshoot Windows desktop, laptop, and application issues
* Image, configure and deploy laptops and end-user devices
* Assist with device builds, deployments, and hardware rollouts
* Provide face-to-face and remote user support
* Diagnose and resolve hardware, software, and network connectivity issues
* Support Microsoft Office / M365 environments
* Manage incidents and service requests through the ticketing system
* Liaise with internal IT teams and escalate issues where required
* Assist with walk-up support and user requests
Skills & Experience
* Experience in a Level 2 or Level 3 Desktop Support role
* Strong troubleshooting skills in Windows 10/11 environments
* Experience with laptop imaging and device deployment
* Knowledge of Microsoft Office / Microsoft 365
* Familiarity with Active Directory and user administration
* Experience supporting corporate end-user environments
* Strong communication and customer service skills
* Ability to work independently in a fast-paced environment
Desirable
* Experience with Intune / SCCM / device management tools
* Previous experience working in enterprise IT environments
* Experience supporting device rollout or refresh projects
About the Role
This role will suit a hands-on desktop engineer who enjoys supporting users directly and working as part of a collaborative IT team.
You will be supported by Data#3's technical leadership and field services team, with clear expectations and access to experienced engineers.
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