Job Opportunity: Customer Service Professional
About the Role
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key point of contact for customers, you will be responsible for providing exceptional service and support through various channels.
This is an excellent opportunity to develop your skills and career with a leading organization that values innovation, sustainability, and community strength.
Key Responsibilities:
* Provide tailored solutions to customers via phone, email, and face-to-face interactions
* Prepare and follow up on customer quotes, enter and manage customer orders while supporting sales teams
* Coordinate and manage end-to-end logistics process, ensuring compliance with requirements and regulations
* Build and maintain relationships with logistics and internal stakeholders to improve cost efficiencies and resolve issues
Requirements:
To succeed in this role, you will require:
* A strong customer focus with ability to resolve issues effectively and efficiently
* The ability to quickly adapt to new IT systems
* A proactive approach to building constructive and effective relationships
* High attention to detail and ability to complete multiple tasks simultaneously
* A commitment to safety and well-being, both personally and for others
Benefits:
We offer a competitive package including 14% superannuation, participation in our performance incentive program (quarterly bonus), and opportunities for ongoing professional development and training.
We value work-life flexibility and foster an inclusive environment where every employee feels respected and valued.