Ramp Services Agent - FBO
Location:
Cairns, QLD, AU, 4820
Versatile Work Arrangement: Onsite
Job Category: Fixed Base Operations (FBO)
Career Level: Technicians / Crew
Requisition Id: 4601
**Jet Aviation Cairns FBO - Casual Ramp Services Agent**
Are you passionate about aviation and delivering world-class service?
We are looking for a motivated, hands-on individual to join our dynamic team at our Fixed Base Operations (FBO) facility in Cairns as a Ramp Services Agent on a casual basis.
If you thrive in a fast-paced environment, enjoy working airside, and have a strong safety mindset, this could be your perfect next step.
**Your Opportunity**
As a Ramp Services Agent, you will play a key role in ensuring the safe, efficient, and seamless turnaround of aircraft at our facility.
Your focus will be on maintaining a high level of service and safety while supporting the day-to-day operations across the ramp, hangar, and customer-facing areas.
You’ll assist with the marshalling and handling of aircraft, refuelling, lounge cleanliness, and support our clients, passengers and crew, ensuring an exceptional experience every time.
**Your Responsibilities**
**Operational Duties**
+ Marshal, chock, and tow aircraft using approved equipment.
+ Assist with refuelling and aircraft toilet servicing.
+ Maintain ramp and hangar cleanliness, including removal of FOD.
+ Support hangar management and record aircraft movements.
+ Conduct adverse weather mitigation procedures.
+ Monitor lounge and FBO area cleanliness, ensuring a premium standard.
+ Provide outstanding service to VIP passengers and flight crews.
+ Answer telephones promptly and professionally.
+ Identify opportunities to upsell additional FBO and Jet Aviation services.
**Safety, Compliance & Procedures**
+ Comply with all Jet Aviation WHS, Aviation Safety and Environmental policies.
+ Follow all procedures for airside access and airport security.
+ Ensure use of PPE and safety cones/barriers as required.
+ Store GSE equipment correctly and ensure tarmac safety protocols are followed.
+ Participate in safety initiatives, emergency response training, and complete all required training modules.
**What will Help you too Succeed**
+ Proven experience in customer service roles.
+ Proficient in Microsoft Office applications (Outlook, Word, Excel).
+ Excellent time management and prioritisation skills.
+ High attention to detail and the ability to work under pressure.
+ Flexible availability, including weekends and various shifts.
+ Physically capable and comfortable working outdoors in varying weather conditions.
+ Prior experience in aviation, airport operations or FBO environments is an advantage
+ Strong interpersonal and communication skills.
+ Ability to handle critical deadlines and multitask effectively.
+ A team player with a proactive, “can-do” attitude.
+ A strong focus on safety and customer service excellence.
+ Alignment with Jet Aviation’s core values:Trust, Honesty, Alignment, and Transparency.
**Why Jet Aviation?**
+ Career Growth Opportunities - Build a future in corporate aviation, aircraft maintenance, logistics, or global operations.
Many of our team members have grown into senior roles both locally and internationally.
+ Be Part of a Global Network - Jet Aviation is a globally respected brand with FBOs in key cities around the world, offering incredible exposure and learning.
+ Professional Development - Gain cross-functional experience in operations, logistics, customer service, and safety - foundational skills for a successful aviation career.
+ Prestigious Clientele - Work closely with high-profile clients, private jet owners, and international crew, elevating your professional communication and service delivery skills.
+ Make an Impact in Aviation - Help ensure smooth transitions for private and corporate aircraft movements and contribute directly to safe and seamless operations.
**How to Apply**
Your application must consist of the following:
+ Acknowledgement that you have a current legal right to work in Australia;
+ A cover letter (1-2 pages max) outlining how you meet the requirements of this role; and
+ A copy of your updated resume.
**Pre-employment Requirements**
Selected applicants may be expected to successfully complete:
+ Pre-employment medical and drug/alcohol testing
+ National police and criminal history checks
+ Right to work in Australia verification
+ Functional/practical assessment
+ Computer, literacy, and numeracy assessments
+ Qualification/license checks (if applicable)
+ Working with Children (Blue Card) verification
+ COVID-19 vaccination status check (as per government mandates)
Required Skill Profession
Other General
📌 Ramp Services Agent FBO
🏢 Jet Aviation
📍 Cairns