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Cloud and CaaS Technical Specialist
role at
Optus
Optus is an Australian telecommunications company, delivering more than 11 million services to our customers every day across mobile, broadband and digital solutions.
We are looking for experienced Cloud and CaaS Technical Specialists who will maintain performance and availability of the Optus Network, ensuring service reliability. The specialist will provide hands-on operational support and technical governance of suppliers across change, incident, and problem management.
The role operates within a 24×7 rotating roster as part of the Tier 2 support team in our Optus Network Operations Centre in Sydney. In addition to resolving technical issues, the specialist will deliver support, mentor junior team members, and collaborate with managed-service partners, equipment vendors and internal engineering teams to support network strategy, implementation and continuous improvement initiatives.
Location & Work Pattern
Location: 100 % on site at Macquarie Park, Sydney
Work Pattern: Rotating shift roster, including morning, afternoon and night
What You'll Do
Support incident and problem management by rapidly resolving complex faults raised from Managed Services and Service Assurance Managers, performing root-cause analysis, and coordinating with vendors to implement permanent fixes.
Deliver on network reliability by driving improvements in fault rates and service quality across the transport network to protect revenue and improve customer experience.
Reinforce change and implementation governance through detailed review and approval of planned works, network changes and new technology deployments to ensure alignment with Optus quality, performance and supportability standards.
Participate in strategic network evolution by supporting network expansion and upgrades, recommending design improvements and guiding stakeholders on architecture standards for new technologies and services.
Provide service reporting and technical insights into performance metrics and SLAs, identify trends or issues and collaborate with various business partners on corrective actions.
Contribute to automation use cases (e.g., incident creation / resolution), refine event correlation and alarm tuning and input into tools strategy to support operational outcomes.
Underpin security and governance by participating in Change Advisory Boards, managing vendor access certification and engaging in training to support continuous improvement and secure network operations.
What You Bring
Relevant professional qualifications and certifications in Engineering, Telecommunications or a related science field.
Extensive hands-on experience in virtualised and cloud-native technologies and service operations, including in-depth knowledge of cloud infrastructure, CaaS layer, NaaS and supporting container-based and virtualised applications.
Demonstrable ability to manage technology vendors and deliver projects on time and within budget.
Outstanding skills in presenting ideas, influencing stakeholders and effectively responding to changing circumstances.
Proactive approach to identifying and resolving business and technical issues with clear communication and solution recommendations whilst taking ownership of outcomes.
Ability to build strong working relationships, support the team as a subject-matter expert and foster a positive team culture that recognises and rewards contributions.
The Good Stuff
Competitive remuneration and employee discounts, including a $80 monthly credit and 25 % off Optus products and partner discounts.
Vibrant and collaborative office campus that includes cafes, convenience store, chill-out zones, GP, post office, gym and on-site childcare centre.
Competitive leave policies, including additional "Connected" days to focus on culture, family, health, community or whatever is important to you.
Inclusive, carer-neutral paid parental leave of up to 16 weeks.
Direct development and build future-ready skills with Optus U's industry-focused micro-credentials, developed with La Trobe and Macquarie Universities.
Meaningful connections through employee-led networks and diversity initiatives including Culture Connect, Elevate Women, Disability Network and Express Yourself (LGBTQIA+).
Wellbeing first with free access to counselling and support services, 24 / 7 – in-person, by phone, SMS or video.
Free Optus bus from Macquarie University Metro Station (every 6–8 minutes) in the morning and afternoon.
Diversity and Inclusion
At Optus, we embrace diversity and provide equal employment opportunities for all job seekers, including individuals of diverse gender, cultural and linguistic backgrounds, those with a disability, LGBTQIA+ community members, armed-forces veterans and Aboriginal and Torres Strait Islander peoples. If you require adjustments or accessibility support in the recruitment process, please email or call
We will respond within 48 hours.
Seniority Level
Mid-Senior level
Employment Type
Full-time
Job Function
Information Technology
Industries
Telecommunications
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