Champion for Veterans
We are seeking a dedicated individual to join our Claims and Advocacy team as an Advocate.
The successful candidate will be responsible for submitting DVA claims and representation at the Veterans' Review Board (VRB).
This role requires exceptional service skills, consultation expertise, and continuous improvement abilities. You must demonstrate empathy and flexibility in all actions.
Liaising with external stakeholders, participating in projects aligned with strategic plans, and taking responsibility for delivering work outcomes are also key aspects of this role.
* Key Responsibilities:
* Deliver outstanding service through proactive engagement and consultation
* Demonstrate a compassionate and adaptable approach in all actions
* Foster relationships with key external stakeholders and related services associated with DVA
* Contribute to projects aligned with operational plans
* Take ownership of work outcomes associated with claim preparation and submission
Essential Skills and Qualifications:
* Compensation Advocate Level 3 or working towards certification
* Strong understanding of defence entitlements under relevant legislation and Veteran's Review Board policies and practices
* Courses relevant to the role completed or willingness to do so
* Knowledge of defence-related illnesses and conditions
* Ability to build strong relationships internally and externally
* Excellent communication skills and problem-solving abilities
Benefits of Working with Us:
* Not-for-profit tax benefits - salary packaging available
* Staff discounts across various retail stores
* Fitness Passport program
* Leave Loading - 17.5% pay top-up on paid leave