At the heart of a successful restaurant lies exceptional leadership. As a Shift Leader, you will play a pivotal role in shaping unforgettable dining experiences.
About the Role
Your key responsibilities will include leading and managing shift teams to ensure seamless service delivery, celebrating and promoting Mexican culture within the restaurant, and maintaining high-quality food and exceptional customer service standards.
Main Objectives:
* Lead by example, fostering a positive work environment that encourages teamwork and collaboration
* Ensure excellent customer service through effective communication and problem-solving skills
* Maintain a safe working environment by adhering to company policies and procedures
Priorities:
1. Foster open communication, encouraging teamwork and collaboration among team members
2. Deliver exceptional customer service through active listening and empathy
3. Maintain high-quality food and maintain exceptional customer service standards
What We Offer
We provide a comprehensive package of benefits and support to help you succeed in your role, including:
* Flexible rosters and employment stability
* Free and comfortable uniforms and exclusive merchandise
* Heavily discounted meals at our restaurants
* Ongoing training and development opportunities to enhance your leadership skills
* Career pathways into Assistant Restaurant Manager and beyond
* Team-building activities and regular crew competitions
* Cultural celebrations and events throughout the year
* The possibility of owning your own franchise or joining our corporate office in the future
Requirements
To be successful in this role, you will need:
* Leadership or supervisory experience in a fast-paced environment
* A track record of providing outstanding customer service
* Food Safety Supervisor certificate (or willingness to complete)
* Responsible Service of Alcohol course (or willingness to undertake)
Grow Your Career with Us
We appreciate diverse experience and are looking for candidates who are passionate about delivering exceptional customer service, leading teams, and promoting cultural awareness. If you're ready to take on a new challenge and grow your career, we'd love to hear from you.
This is an exciting opportunity to join our team as a Shift Leader and contribute to the success of our restaurant. Apply now to start your journey!