Overview
Technical Support Engineer (NZ Remote) at CrowdStrike. As a global leader in cybersecurity, CrowdStrike protects people, processes and technologies across industries. We are a mission-driven company that values autonomy and career ownership, with a fast-paced environment focused on customer success.
What You’ll Do
- As a Technical Support Engineer, you will be part of a highly skilled Customer Support team who support CrowdStrike customers globally.
- Work in a dynamic technical environment with a focus on delighting customers, partners and teammates.
- Demonstrate ownership of customer concerns—assess impact, troubleshoot logically, engage relevant stakeholders, identify root cause and resolve to the satisfaction of customers.
- Communicate effectively with internal and external stakeholders; collaborate to resolve escalations quickly.
- Work with Product experts/Engineering to fix bugs or enhance product features.
- Manage time and work to meet or exceed operational goals.
- Learn cutting edge technologies and new product features.
- Create/share Knowledge articles and contribute to mentoring/training efforts.
- May be scheduled to work on shifts/holidays as per business requirements.
What You’ll Need
- Experience in a Product Technical support role supporting global enterprise customers.
- Outstanding oral and written communication skills.
- Customer focus with analytical thinking and logical troubleshooting aptitude.
- Proven experience troubleshooting and diagnosing issues at the application and operating system level within Windows, Linux or Mac environments.
- Understanding of OS fundamentals including user and kernel space, memory management, shared libraries, file and network I/O, Windows registry, software distribution, etc.
- Hands-on experience debugging problems within Windows, Linux or Mac environments.
Bonus Points
- ONE of the below specialization domains:
- SIEM/SOAR
- Hands-on experience with log management tools that offer self-hosted options and leverage Kafka and/or containers.
- Strong skills in container administration and orchestration.
- Good understanding of Regex and query languages.
- Certifications in SIEM/SOAR platforms are a plus.
- Identity Management
- Hands-on experience with Windows Servers/Active Directory, MFA.
- Experience with Identity Protection and Zero Trust solutions.
- Excellent knowledge of authentication protocols – Kerberos, LDAP, NTLM, SAML.
- Good understanding of TCP/IP and troubleshooting network issues using Wireshark/PCAP analysis.
- Operational understanding of networking devices (Routers, Switches, Firewalls) would be a plus.
- Cloud Technologies
- Experience working and troubleshooting in a SaaS cloud environment.
- Experience debugging and troubleshooting customer-facing API/REST interfaces at JSON/HTTPS, client and server sides, and navigating backend cloud architecture.
- Good understanding of SaaS components and large-scale databases (e.g., Cassandra, Kafka, Elasticsearch, Splunk).
- Familiarity with cloud orchestration tools like Docker, Kubernetes.
- Certifications in common Cloud platforms are a plus.
Benefits Of Working At CrowdStrike
- Remote-friendly and flexible work culture
- Market leader in compensation and equity awards
- Comprehensive physical and mental wellness programs
- Competitive vacation and holidays for recharge
- Paid parental and adoption leaves
- Professional development opportunities for all employees
- Employee networks, geographic groups, and volunteer opportunities
- Vibrant office culture with world-class amenities
- Great Place to Work Certified globally
CrowdStrike is proud to be an equal prospect employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program. CrowdStrike is committed to providing equal employment opportunity for all employees and applicants. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, disability or any other characteristic protected by law. If you need assistance accessing or reviewing information or submitting an application, please contact for assistance.
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