Overview
Join us at Accor, where life pulses with passion!
Overlooking the Mersey River, the Novotel Devonport boasts an unrivalled waterfront location, unique design, outstanding service and an exciting F&B concept.
Our signature restaurant, Mr Good Guy, takes you deep into the night markets of Asia, allowing our guests to experience the hawker food found in the backstreets and laneways of South-East Asia in the heart of Devonport. We pride ourselves on our fun, contemporary and authentic menu that showcases local produce and international favourites.
Hospitality is a work of heart. Join us and become a Heartist .
Job Description
1. Assist with day-to-day operations with the guests in the restaurant
2. Ensure professional and friendly service is provided to all guests in each interaction
3. The confidence to explain our menu to guests with gusto, assisting those with special dietary needs or preferences, and providing enthusiastic assistance when recommending wine and beverages.
4. Anticipate guest needs and create unforgettable dining experiences
5. Provide exceptional customer service by greeting guests warmly and attending to their dining needs
6. Maintain cleanliness and organisation of the dining area, including clearing and resetting tables
7. Shake, stir, pour, and serve drinks with flair - keeping service upbeat, smooth and perfect
8. Keep the bar looking its best - clean, organised, stocked and always inviting
9. Bring flair, passion and charisma each and every day
10. Cultivate an enthusiasm for constructing delectable cocktails whilst staying current with the latest trends in mixology
Qualifications
11. Previous customer service or hospitality experience
12. Your Responsible Service of Alcohol (RSA) Certificate
13. The ability and flexibility to work various rostered shifts, including early mornings, late evenings, and weekends
14. Great communication skills, presentation and confidence to engage with guests
15. A passion for maximising sales opportunities by upselling items
16. A calm nature in the midst of a fast-paced environment
17. A team player with the ability to assist in all areas of F&B operations during peak times
Additional Information
What is in it for you?
18. ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!
19. Family & Friends Discounts - Available on a range of accommodation, services, and events for those who mean the most to you
20. Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays
21. "Learn Your Way" with a sophisticated modern training platform, which offers a constantly expanding database of free, industry focused training
22. Be part of a dynamic hotel environment with a supportive and fun team
23. Recognition of service anniversaries and Accor Tenure Milestones.
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