Crown Resorts is a great place to visit and it's an even better place to work, a place where you can play your part in creating fun, memorable, world‐class experiences for our guests and our people. We value passion, optimism, and an appetite for change – for the better. Here, you'll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop.
The Role
We have an exciting opportunity for a Group Category Manager – Soft Services to join Crown's Procurement team in a senior, enterprise‐wide role. This position provides strategic leadership across Facilities Management, Security, Waste and Support Operations categories, shaping long‐term procurement strategies that support Crown's operational excellence across Melbourne, Perth and Sydney.
The role is accountable for developing multi‐year category strategies, leading complex sourcing and commercial negotiations, and driving sustainable value creation. Acting as a trusted commercial advisor to operational leaders, you will balance national category scale with local site priorities while embedding strong governance, innovation and risk‐management practices.
Key Responsibilities
* Developing and executing multi‐year category strategies aligned to Crown's business and operational objectives
* Leading complex sourcing, negotiations, contract development and commercial modelling to optimise cost and service outcomes
* Establishing Crown‐wide service frameworks, standards, KPIs and performance measures across Soft FM and Support Operations
* Driving supplier innovation, sustainability and ESG outcomes across waste, cleaning, security and support services
* Translating market insights, risk signals and cost drivers into actionable commercial strategies
About You
This role suits an experienced category management leader with strong commercial judgement and the confidence to operate as a strategic procurement advisor within complex operational environments. You bring the ability to influence senior stakeholders, manage strategic supplier relationships and deliver disciplined commercial outcomes across large, multi‐site portfolios.
You are comfortable balancing strategy with operational realities, leading end‐to‐end sourcing activity while embedding strong governance, risk and safety considerations throughout the procurement lifecycle.
* Strong strategic category management, negotiation and commercial leadership capability
* Demonstrated category knowledge across Soft FM, Security, Waste or Support Operations categories
* Proven track record delivering sustained value through major sourcing initiatives and contract development
* Excellent stakeholder engagement and communication skills, including executive‐level influencing
* Strong analytical skills and experience in delivering detailed category strategy through data analysis
On top of exciting career possibilities, we offer better exposure to experiences and learning. To see our range of benefits and opportunities visit Crown Resorts Careers.
Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.
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