Job Title: Claims Advisor
">
About Us:
">
We believe in the power of our team to provide support and understanding to people during some of their most challenging times.
">
Why You Should Join Us:
">
">
* Make a Real Impact: As a Claims Advisor, you'll play a crucial role in helping individuals who have suffered personal, psychological injuries. Your work will contribute to getting their lives back on track, making a tangible difference in their quality of life.
">
* Flexibility: Enjoy the flexibility of a hybrid working model, allowing you to balance office and remote work effectively.
">
">
What You'll Do:
">
">
* Empower Individuals: Manage a portfolio of Personal Injury Commercial Claims, ensuring injured workers receive their correct entitlements.
">
* In-Depth Assessment: Obtain and meticulously review medical, financial, investigative, and rehabilitation reports to make accurate claim assessments.
">
* Effective Resolution: Employ appropriate strategies to resolve claims cost-effectively while upholding the well-being of injured workers.
">
* Collaborative Approach: Collaborate proactively with internal support and external stakeholders to ensure timely and proactive Case Management.
">
* Exemplary Customer Service: Provide top-tier customer service to legislative authorities, employers, and injured workers by complying with legislation and maintaining efficiency in claim processing.
">
">
What You'll Bring:
">
">
* Experience that Counts: Whether you have experience in Workers Compensation claims, portfolio claims management, or call centre operations, we're looking for individuals who can deliver results. A Psych background would be highly desirable.
">
* Team Player: Join a strong, supportive team and demonstrate your track record of providing excellent customer service.
">
* Effective Communication: Show exceptional listening and communication skills in a high-volume work environment. Build rapport with customers and demonstrate genuine compassion.
">
* Negotiation Skills: Ability to interpret complex information and negotiate effectively with various stakeholders, including claimants, third-party providers, external bodies, and internal teams.
">
* Resilience: Exhibit a high level of resilience and the ability to manage complex, sensitive, and challenging matters.
">
* Bonus Points: Allied Health or Psych experience would be highly regarded.
">
">
What We Can Offer You:
">
">
* Employee Discounts: Exclusive offers on more than 400 of Australia's large retailers, as well as discounts across our brands and various products.
">
* Study Support: We encourage external learning and offer study support to eligible employees.
">
* Parental Leave: All permanent employees who are primary carers are offered 20 weeks parental leave.
">
* Wellness: We offer a wide range of initiatives to promote our employees' health and financial wellbeing.
">
">
Why You'll Love Working With Us:
">
We're driven by our guiding Purpose – to build futures and protect what matters. Our commitment is built on trust, empowerment, and flexibility, which helps our people unlock their full potential and unleash their best and brightest selves.
">
With the backing and support of some of the most trusted names in insurance, the Suncorp Group family provides our people with every opportunity to grow their career as they make a meaningful difference for our customers and our communities.