Job Description
The role of Client Liaison is to provide exceptional client service and support. This involves building and maintaining strong relationships with clients, their carers and families, to ensure that their needs are met and they receive the best possible care.
This position requires effective communication and interpersonal skills, as well as the ability to work collaboratively as part of a team. The successful candidate will have a strong understanding of consumer-directed care principles and be able to implement tailored case management plans to meet individual client needs.
Key Responsibilities
* Conduct home visits to assess client needs and develop personalized care plans.
* Collaborate with multidisciplinary teams to ensure seamless service delivery.
* Manage client budgets and monitor expenditure to ensure financial sustainability.
* Implement and review care agreements in line with Consumer Directed Care (CDC) principles.
* Provide advocacy and support planning services to empower clients to achieve their goals.
Required Skills and Qualifications
The ideal candidate will possess:
* A relevant qualification in ageing, lifestyle and health, or disability studies.
* Current National Police Certificate and Driver's Licence.
* Experience working with Microsoft Office Suite and consumer databases.
* Nationally recognized competency in case management or equivalent.
Benefits
As a valued member of our team, you can expect:
* Professional development opportunities to enhance your skills and career.
* Competitive salary packaging options.
* Novated car lease scheme.
* Employee discounts at leading retailers.
* 6% Bupa Health Insurance discount.
Others
We are committed to creating an inclusive and diverse workforce, and encourage applications from Aboriginal and Torres Strait Islander people, those from culturally and linguistically diverse backgrounds, LGBTIQ+ communities, people with disabilities, and individuals with lived experience of mental ill health.