Customer Service Expert
We are seeking an enthusiastic and customer-oriented individual to join our Townsville team as a Customer Service Expert. This frontline role will be the first point of contact for valued customers, providing exceptional service and support in a fast-paced environment.
Key Responsibilities:
* Receive and manage a high volume of inbound customer calls with professionalism and care.
* Process orders accurately and make outbound calls to follow up with customers and share product updates.
* Communicate stock availability and suggest suitable alternatives to meet customer needs.
* Handle and record customer complaints, ensuring follow-up and resolution in line with procedures.
* Promote our extensive product range during customer interactions.
* Maintain accurate pricing and contract details within our system.
Required Skills and Qualifications:
* Professional phone manner and strong ability to build lasting customer relationships.
* Exceptional time management and organisational skills.
* Problem-solving mindset with attention to detail.
* Confidence in selling and negotiating with customers.
* Clear understanding of the full service cycle from order to delivery.
Benefits:
* Competitive remuneration package.
* Superannuation and other staff benefits.
* Opportunities for career growth and development.
What We're Looking For: To thrive in this role, you will bring a professional attitude, a strong work ethic, and a passion for delivering exceptional customer service.