B Farm is an agritourism lifestyle label defined by a refined intersection of land, produce, and experience. Set within the iconic coastal landscape of Port Stephens, B Farm offers a contemporary expression of elevated rural living—bringing together immersive hospitality and a curated portfolio of artisanal products for a discerning local and international audience.
The cellar door is a flagship expression of the brand—designed as a considered, sensory experience where guests engage with provenance, craftsmanship, and the B Farm philosophy in a premium, design-led environment.
The Role
We are seeking a polished and service-driven Cellar Door Sales & Guest Experience team member to deliver a highly curated and memorable guest experience.
This role is suited to an individual who understands the nuances of premium service, values storytelling, and takes pride in representing a destination brand. You will guide guests through an elevated tasting and retail experience, ensuring every interaction reflects the quality and intention of B Farm.
Key Responsibilities
* Deliver a refined, attentive, and personalised guest experience
* Confidently articulate the B Farm story, including our agritourism philosophy, provenance, and artisanal production
* Lead guests through curated tastings and product experiences with professionalism and depth of knowledge
* Drive retail performance through considered recommendations and guest engagement
* Maintain impeccable presentation standards across the cellar door environment
* Manage transactions with accuracy and discretion
* Support visual merchandising and uphold brand presentation standards
* Assist in delivering group experiences, private bookings, and elevated guest moments
* Work collaboratively to ensure a seamless, premium guest journey
About You
* Naturally warm, polished, and confident in engaging with a discerning clientele
* Strong communication and storytelling ability, with attention to tone and detail
* Genuine interest in food, produce, and artisanal goods
* Experience in premium hospitality, cellar door, luxury retail, or guest experience roles (preferred)
* Impeccable personal presentation and professionalism
* Ability to anticipate guest needs and deliver a high standard of service
* Organised and composed in a fast-paced environment
* Enthusiastic about engaging with both local and international visitors
What We Offer
* Opportunity to represent a premium agritourism lifestyle brand in a destination setting
* Work within a design-led, experience-driven environment
* Exposure to a curated portfolio of high-quality artisanal products
* A professional, high-performing, and collaborative team culture
* Competitive hourly rate based on experience
* Lifestyle location in one of Australia's most iconic coastal regions
Pay: $60,000.00 – $75,000.00 per year
Work Location: In person