2 weeks ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.202500520Sydney, New South Wales, AustraliaMelbourne, Victoria, AustraliaFull timeClosing on: Apr 30 2025Add to favourites Favourite View favouritesDescriptionWe are looking for a full-time Claims Advisor with experience in all lines of financial and professional lines insurance to join the Australian Claims Team. This role can be based in Melbourne, Sydney, Brisbane, or Perth and may require occasional interstate travel based on client and business needs.In this role, you will provide claims advocacy for national clients by offering technical advice and support throughout the claims process. This includes commercial settlement negotiations directly with the carrier(s) on risk and creative problem-solving. You will act as an advocate for all Financial Lines claims classes, including professional indemnity, cyber liability, management liability, employment practices liability, medical malpractice, Directors & Officers, Warranties & Indemnities, and statutory liability.The RoleManage a portfolio of claims across Financial linesProvide advice, reporting, and support to clients in negotiating and settling losses, partnering with the client advocate broker as neededWork with and guide client advocate brokers to manage clients’ expectations throughout the life of a claimMeet with clients and prospective clients to demonstrate claims management expertiseNegotiate on behalf of clients with insurers and/or insurer-appointed representatives (e.g., panel lawyers)Engage with all relevant parties to resolve coverage disputesProvide claims advice for specific Finex classes/industry-specific clients and internal stakeholdersConduct or cooperate with claims reviews (online/onsite) and periodic legacy claims audits/reviewsProvide claims-specific inputs to client tender processes (Request for Proposal), working with the client advocate and meeting with prospective clients as requiredCollaborate with the Financial Lines claims leader and team members to support the management of client claim portfolios and further develop skills and expertiseContribute to claims thought leadershipQualificationsThe RequirementsLaw Degree or equivalent formal qualification would be highly regarded but is not a prerequisiteCert IV in general insurance and Diploma qualification (or equivalent experience) would be highly regarded but is not a prerequisiteHolder of all regulatory licenses, permissions and technical or other requirements applicable under local legislationSeeking highly organised, detail focused individual who takes pride in their workKnowledge of insurance regulations, guidelines and legislationExcellent communication skills (both verbal and written)Strong ability to build and manage relationshipsSound ability to facilitate training and presentationsProficiency in Microsoft Office and OutlookSome travel will be required, and you are required to have a valid and appropriate driver’s licenceWhy Join WTW?WTW provides a competitive benefits package which includes the following (eligibility requirements apply):Annual bonusCompany paid salary continuance insuranceLife and TPD insuranceHybrid workingNetworks (Gender, Wellbeing, Pride)Career Growth – internal opportunities and development programsAt WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a “hybrid” style, with a mix of in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and “hybrid” is not a one-size-fits-all solution.We understand flexibility is key to supporting an inclusive and diverse workforce and so we encourage requests for all types of flexible working. Please speak to your recruiter to discuss.We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidate.helpdesk@willistowerswatson.comAt WTW, we believe that a culture of inclusion and diversity is critical to our business. It's not a separate initiative – rather it’s fundamental to everything we do. We are an equal-opportunity employer who is committed to fostering an inclusive work environment and embrace diversity including gender, nationality, disability, age, marital/parental status, ethnicity, gender identity and sexual orientation. We welcome applications from people from all backgrounds.In the spirit of reconciliation Willis Towers Watson acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. 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