An entry-level chance is currently available for a Customer Support Technician to join our insignia Customer Experience department. This is an excellent career move for someone passionate about technology, customer service, and problem-solving.
About insignia:
insignia is a leading national distributor of industrial labeling and coding equipment and label producer with over 45 years of experience in the Australian packaging market. We have multiple production and warehousing facilities across the country, supported by national sales and technical service offices. A subsidiary of the Winson Group, we are renowned for quality, innovation, progressive customer solutions, and relationship management. We have a strong history of success, are growth focused for the future, and value and respect individuals within our business.
About the role:
As an integral part of our busy Customer Technical Support team, your main duties will involve managing our 1800 service help-desk line, ensuring that our customers receive superior service. To help maintain insignia’s outstanding customer relationships, you will:
Provide over the phone technical advice for a broad range of our equipment and products
Manage Service Order creation
Learn to undertake basic hardware repair in the workshop
For more information, please view the Position Description.
About you:
Our ideal team member is positive and eager to learn. We are also looking for a solutions-focused and technically minded person - but no prior experience in helpdesk or technical support work is required! In return, you will bring:
A positive attitude and willingness to work across the office and workshop environments
Good computer literacy with MS Office programs, CRM experience highly regarded
Good phone manner and understanding of customer service principles
Mechanical or other technical aptitude or interest
This role offers excellent on-the-job training, and an opportunity to work with a dedicated and helpful team. Note, from time to time this role may require some manual handling work within our workshop.
📌 Customer Support Technician
🏢 Winson Group
📍 Brisbane