Solutions Engineer
Location: Melbourne, Australia (New South Wales/Queensland/Victoria, Australia)
Working Pattern: Hybrid; Full‐time
Benefits: Benefits and Rewards
Salary: This will be discussed at the next stage of the process. If you have any questions, please feel free to reach out.
About Us
Function: Pre‐sales
Department: Sales
Working Pattern: Hybrid; Full‐time
Benefits: Benefits and Rewards
Salary: This will be discussed at the next stage of the process. If you have any questions, please feel free to reach out.
As a Solutions Engineer at Ideagen, you'll work closely with the Sales Team to understand customer problems and show how Ideagen's products can solve them. You'll help guide the sales process, focusing on both enterprise and mid‐market clients, and tailor your approach to different audiences. Your deep knowledge of the product and industry will make you a trusted advisor, helping customers see the value of the solution based on real‐world experience.
Responsibilities
* Understand customer needs and business goals through consultations and discovery sessions
* Present tailored product demos that address customer pain points
* Work with the sales team to create customized proposals and solutions
* Build strong relationships with key decision‐makers and stakeholders
* Offer expert advice on industry best practices and standards
* Support marketing through webinars and promoting core messages
* Stay updated on industry trends, technologies, and competitors
* Design and maintain demo environments for different markets
* Create demo scripts based on customer use cases
* Respond to technical and functional RFP requirements
* Assist the implementation team during customer handover
Skills and Experience
* 3+ years in Pre‐Sales, Sales Engineering, or consulting in EHS or related fields
* Background in Business, Engineering, or EHS; certifications like Six Sigma, ISO, CSP are a plus
* Strong knowledge of product management software and SaaS platforms
* Familiar with APIs, interoperability, data warehousing, and software architecture
* Excellent communication and presentation skills, especially in explaining EHS solutions
* Analytical, customer‐focused, and effective in fast‐paced team settings
* Proven ability to manage multiple Pre‐Sales projects
* Willing to travel and represent the company professionally
* Proficient in Microsoft Office tools
About Ideagen
Ideagen is the invisible force behind many things we rely on every day— from keeping airplanes soaring in the sky, to ensuring the food on our tables is safe, to helping doctors and nurses care for the sick. When you think of Ideagen, think of it as the silent teammate that's always working behind the scenes to help those people who make our lives safer and better. Everyday millions of people are kept safe using Ideagen software. We have offices all over the world, including America, Australia, Malaysia and India, with people doing lots of different and exciting jobs. We're building a future‐ready team, and AI is part of how we work smarter. If you're curious, adaptable and open to using AI to improve how you work, you'll thrive at Ideagen!
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