Client services officer (kenmore)

Churches of Christ, Home Assist Secure, Kenmore

Permanent Part-time Opportunity

Hours: Permanent Part Time, approximately 25 hours per week (negotiable based on operational requirements).

Location: Our Kenmore Head Office offers an ideal working environment with the convenience of onsite parking, onsite café and proximity to local shops. It is designed to support productivity and work-life balance.

• Up to $18,549 p.a. of packaged taxable income before income tax calculation.
• Up to $15,900 p.a. on everyday expenses (e.g., mortgage, rent, groceries, bills, insurance).
• Up to $2,649 p.a. on meal/entertainment benefits.
• Salary-packaging benefits that can increase take‐home pay.
• Five (5) weeks of annual leave, with the option to purchase additional leave.
• Employee Assistance Program.
• A supportive work culture.
• Discounts through our large network of retail partners:
• JB Hi-Fi
• The Positive Guys
• Goodlife Health Clubs
• Bupa Health
• Plus many more.

Work across our Seniors Living Group to provide customer service and administrative support to our Home Assist Secure clients. Joining a friendly, caring and community-minded team, you will help clients remain living independently and bring light into their homes.

Your days will include:

• Understanding and actioning a diverse range of client requests and queries in a fast‐paced environment.
• Managing information in line with accreditation standards and providing administrative support, including compliance reporting.
• Handling client, contractor, and staff enquiries, referrals, booking confirmations, and cancellations.

Excellent interpersonal skills enable you to build rapport effortlessly. You are highly approachable, an adept problem solver, and genuinely care about positive client outcomes.

Your experience and qualifications should include:

• Certificate III in Business Administration, or an equivalent level of expertise and experience.
• Previous experience in high-volume call taking is highly regarded.
• The ability to receive client feedback and resolve and report issues where appropriate.
• The capacity to understand and explain a range of services in a timely manner.

We are one of Australia's largest and most diverse not‐for‐profit organisations, with a legacy of care and compassion spanning over 140 years. Through our faith-based mission, the church and organisation work together to provide holistic support across family services, community housing, retirement living, home care, and residential aged care with services across Queensland and Victoria.

• Importantly, you will closely align with our organisational values of Unconditional Love, Continual Innovation, Mutual Trust, Wise Stewardship, and Safety.

Applications will be assessed as received.