OverviewJob Title: Account Manager (TBTC Charlestown NSW Centre) • Employment Type: Permanent • Closing Date: 13 Oct 2025 11:59pmJob SummaryWe're an iconic Aussie brand with a global footprint.
Our purpose is to build a connected future so everyone can thrive.
We strive to provide the best experience and deliver the best tech on the best network, making Telstra a place you want to work with opportunities for career growth and a team that prioritises wellbeing and choice.What We OfferPerformance-related payAccess to thousands of learning programs so you can level-upGlobal presence across 22 countries; opportunities to work where we do businessPurchased annual leave schemeAdditional Telstra day offAdditional 30% off Telstra products and servicesToolkit provided (laptop + mobile phone + plan paid for)What You'll DoTelstra Business - Telstra Business Technology Centres provides IT and business support to Telstra's business customers.As an Account Manager, you apply your excellent relationship building and organisational skills to deliver the following responsibilities:Take ownership for managing relevant customer relationships to support ongoing development, drive customer satisfaction and achieve revenue and sales objectives for the defined portfolio.Contribute to implementing the segment and portfolio strategy (including outbound campaigns) in order to support the retention and growth of customer portfolios.Take accountability for managing inbound/ outbound customer sales and service contracts, exploring sales opportunities, responding to queries and escalating complaints and leads to more experienced team members as required, to ensure timely remediation and positive customer experiences.Authentically collaborate with peers, team members and key stakeholders across the TBTC channel (e.g. Field Sales Team and internal Telstra team and partners) to support the identification and qualification of leads.Participate in customer initiatives such as developing and maintaining relevant account and portfolio plans that support ongoing relationship development and contribute to the achievement of financial and customer targets (revenue, profitability, NPS) & exceptional customer data quality.Meet individual and team sales and performance KPIs.Continue to upskill and develop capability and knowledge across Telstra's portfolio of products and business solutions.Identify areas of improvement and actively embrace change and technology to better support our business customers.About YouTo be successful in this role, we are looking for the following skills and experiences:Proven experience in account management.
Telstra knowledge would be beneficial but not mandatory.Robust stakeholder management skillsExceptional communication skillsTeam collaboration abilitiesExcellent time management skillsAdditional InformationIf you enjoy collaborating with different people and delivering amazing experiences for the customer, we want to hear from you!
As part of your application with Telstra, you may receive communications from us on +61 440 135 548 (for job applications in Australia) and +1 (623) 400-7726 (for job applications in the Philippines and India).
When you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued and celebrated.
We actively seek individuals from various backgrounds, ethnicities, genders and abilities because we know that diversity not only strengthens our team but also enriches our work.
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📌 Account Manager (Tbtc Charlestown Nsw Centre)
🏢 Telstra
📍 New South Wales