Job Title: System Support Specialist
We are seeking a highly skilled and motivated individual to join our Field Services Team in Perth as a System Support Specialist.
This is an excellent opportunity for someone who wants to work with the latest technology and contribute to delivering high-quality ICT services for enterprise and government customers.
* Provide on-site and remote support for data networks, IP Telephony (IP Tel), Unified Communications (UC) environments & Biometrics Solutions.
* Install, commission, and support NEC and multi-vendor voice & data infrastructure.
* Resolve incidents and manage project deliveries to ensure service availability.
* Work with a diverse range of technologies, including Cisco, Aruba, MS Teams and Voice over IP (VoIP).
Key Responsibilities:
* Provide expert technical support for complex network and telecommunications systems.
* Develop and implement solutions to improve system performance and efficiency.
* Collaborate with internal teams to deliver projects and meet customer expectations.
* Stay up-to-date with the latest technological advancements and best practices in the field.
Requirements:
* Bachelor's degree in Computer Science, Information Technology or related field.
* At least 2 years of experience in a similar role, managing and troubleshooting data and IP telecommunications networks in large corporate environments.
* Demonstrable experience with IP-based networks, Cisco and Aruba routing and switching platforms.
* Cisco Wi-Fi and Aruba Wi-Fi knowledge highly desirable.
* Experience with MS Teams and Voice over IP desirable.
Benefits:
* A competitive salary and benefits package.
* Opportunities for career growth and professional development.
* A dynamic and supportive work environment.
About Us:
We are a leading provider of ICT solutions and services. We are committed to building an inclusive, diverse and supportive workplace where our people can thrive.