Vice President, Merchant Services, Application Production Support, Global Technology, Australia
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Key points we found
* Provide application support for merchant services production systems globally.
* Collaborate with development and infrastructure teams to manage production incidents.
* Analyze and document production issues and metrics for service improvement.
Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
The Team
The Merchant Services Production Support team is a global group responsible for monitoring and tracking merchant services production systems. The group works closely with the business and provides application support. The group closely interacts with the development and infrastructure teams to track and manage all production incidents and to ensure they are properly documented. changes to the production environment.
What You Can Expect
You will join a global team based in several locations whose primary focus will be on providing front line support for US based merchants ranging from small businesses to large hospital systems. This is an excellent opportunity to join a well-established team; supporting credit card processing and ecommerce applications while partnering with our development team to rollout support for state-of-the-art, real-time, high availability systems developed with cutting edge technologies.
What You Will Do
* Deliver application support for in-house and cloud deployed applications.
* Analyze reported issues to engage relevant investigation teams.
* Access impact of production issues via analysis of logs.
* Drive discussions with partner teams to identify resolutions to production issues.
* Clearly document and draft clear, concise, communication on production incidents to share with stakeholders.
* Identify platform vulnerabilities and opportunities for improvement.
* Maintain metrics to help drive improvement in all areas of Production Services.
Your Background
* Comfortable leading discussions.
* Excellent communication and documentation skills
* Experience supporting application in larger production environments.
* Strong Project and time Management skills.
* Knowledge of information systems elements (hardware, software, network) and their application to business functions/processes
* Knowledge database concepts and MS Office.
* Understanding of how data flows through computer networks.
Technical Skills
* Bachelor’s degree or foreign equivalent in Computer Engineering, Computer Science, Information Technology, or a related field.
* Solid understanding of the SDLC, ITIL processes, change management, release management and configuration management.
* Credit Card industry and eCommerce experience.
* Experience with analytics platforms like Splunk, Datadog, CloudWatch, or NewRelic.
* Experience with monitoring platforms like SiteScope and Dynatrace.
* Strong knowledge of Cloud technology preferably AWS (EC2, ECS, ALB, NLB, RDS, SQS, CloudWatch)
* Exposure to Point-of-Sale Technologies like PAX, Clover, Square.
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We vet all employer accounts and do our best to keep job ads safe, but scams can still occur. Be cautious when sharing personal information — never provide financial details or make payments during the application process. For extra security, use the Apply button on our site when proceeding.
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Skills
APPLICATION SUPPORT
Cloud technology knowledge
Credit Card industry experience
Monitoring platforms usage
PROJECT MANAGEMENT
TECHNICAL DOCUMENTATION
Licenses & certifications
Bachelor’s degree in Computer Engineering, Computer Science, Information Technology, or a related field
Diverse and inclusive workplace
Opportunities for learning and growth
Rewarding performance
Support for physical, emotional, and financial wellness
Date posted
11 Mar 2025
Category
Banking, Superannuation & Finance
Occupation
Client Service
Contract type
Permanent
Work type
Full time
Job mode
Hybrid work from home
Financial and Insurance Services
77-7777702 Default Company for Singapore
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Actual pay is not disclosed by the employer
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