**Job Overview**
We are seeking a highly skilled and customer-focused Concierge to join our team. As a key member of our Rooms & Guest Services Operations department, you will play a vital role in delivering exceptional guest experiences.
**Key Responsibilities:**
* Host guests by welcoming them with a professional yet friendly manner
* Check-in/check-out guests, answer calls from both in-house and outside guests
* Assist with Concierge duties including valet parking cars, assisting with guest luggage and deliveries
* Be fully conversant with hotel activities and facilities, as well as Brisbane services and attractions
* Anticipate guest needs and handle inquiries in a helpful and attentive manner
* Handle reservations enquiries and assist with accommodation bookings
* Balance department dockets and cash, and ensure credit cards are all in balance before closing shift
* Record, store, access, and/or analyze computerized financial information
**Required Skills & Qualifications:
- Relevant experience in a similar role
- Working rights in Australia
- Enthusiastic to escalate your career
- Self-motivated, driven and energized in a fast-paced environment
- Competent with OPERA Software or similar
- Flexibility with working weekends
- An up-to-date RSA and drivers licence
- Ability to work evening shifts 11pm - 7am over a rotating roster as per business needs
**Our Benefits:*
- Exclusive staff discounts on food and beverage and hotel rooms for you, your family and friends
- Flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
- Internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
- Genuine care for associates' physical, emotional and financial wellbeing through our Employee Assistance Program
- Opportunity to receive Employee Referral Incentives and get paid for working with your friend
- Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness