About The Role
St John Ambulance Victoria are seeking an experienced Communications and Administration Officer who is responsible for the efficient and timely dispatch of on‐road resources (non‐emergency patient transport and deceased persons transport) to meet the service requirements and the clinical needs of the person being transported. This team is critical in the coordination and delivery of a timely and safe transport. The role also supports staff, customers, and patients with day‐to‐day queries/troubleshooting which may relate to policies/procedures, vehicle or equipment issues, rostering, and other administrative tasks. These roles work across a 24/7 roster and candidates will need good availability across all shift types including days, nights and weekends. The shifts are either eight or ten hours in length. This role is based at our Notting Hill headquarters.
As Our Ideal Candidate, You Will Possess
* Administrative experience, ability to multitask, remain calm under pressure, answer phones, using multiple displays, software systems and bespoke programs
* Ability to work in and direct resources in a dynamic and responsive service delivery environment
* Understand the need for confidentiality and privacy
* Experience planning and dispatching over a dispersed geographic location
* Team player with the ability to work autonomously
* Experienced in understanding and following policies and procedures
* Excellent conflict resolution skills and the ability to deescalate situations in a complex service delivery environment
* Excellent interpersonal, written and verbal communication skills
* Experience in a healthcare environment or sports and aquatic centres is highly regarded
We understand that your work and life experiences can be just as valuable. If you're excited about this role but your CV doesn't align perfectly with our job description, we encourage you to apply anyway. You may be just the right candidate for this or one of our many other opportunities.
We are committed to creating a diverse environment and are proud to be an equal‐opportunity employer. We welcome applications from anyone who believes they can deliver the outcomes we are looking for.
Employee Benefits
* Focus on work‐life balance including flexible working arrangements
* Excellent salary packaging options including General Expenses up to $15,900, Meals & Entertainment up to $2,650 and Novated Leasing
* Supportive team environment in modern offices
* Training and professional development opportunities
* Access to discounted Private Health Insurance
If you require adjustments to the recruitment and selection process or need an alternative format to any of the application material, please let us know.
Other Information
All offers of employment are subject to satisfactory reference checks, police checks and other probity checks, including for some positions a pre‐employment medical. St John Ambulance Victoria is committed to putting the safety and wellbeing of children first; a current and valid Working With Children Check is a mandatory condition of employment.
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