Position Title: Payroll Administrator
Reporting Line: Managed Services Manager
Position Purpose: To provide optimal delivery of high quality payroll processing and support to internal and external clients of ADP as well as daily participation in Payforce team and associated operational activities.
Key Responsibilities
Responsible for managing the payrolls for a portfolio of clients, encompassing a range of payroll configurations, i.e. weekly, fortnightly and monthly pay runs.
Ensure the success of the total payroll process for any client as allocated in accordance with the relevant client agreements and the standard ADP MPS processes and procedures.
Accurate and timely production of the payroll and EFTs, from appropriate and approved documentation.
Maintenance of accurate and up to date pay details in respect of each employee, with only approved alterations made to these details.
Timely preparation of long service leave, terminations and other payroll related payments and returns, referred from the client coordinator.
Any corrections to pays are processed and paid in a timely manner.
All pay records, in respect of pay corrections, are properly updated.
Adherence to all statutory requirements.
Ensuring quality control of data entry, for own client base and others.
Processing retrospective payments where appropriate.
Processing leave payments.
Processing amendments to master-file data.
Creating new employee details.
The completion of month end and year end processing.
Effective management and timely response of pay related queries – emails, phone calls and first line help desk queries.
Assist in the collation of data for service level reports and the recording and analysis of pay related errors.
Daily issue management and closure of technical issues.
Promptly resolve client issues and/or escalate matter as required.
Achievement of Payforce & individual KPIs in line with department KPIs and goals.
Work flexible hours when required.
Experience
Minimum 1 – 5 years Customer Service experience a large team environment.
Minimum 2 – 5 years Payroll processing experience with payroll over 200+ staff - managing the processing of multiple payroll runs, including weekly, fortnightly and monthly.
Strong analytical and problem solving experience.
Commitment to delivering World Class Service.
Demonstrated effective communication to both clients and internal staff (written and verbal).
Understanding of current Australian payroll legislation.
Knowledge of Payforce system.
Sound experience with MS Office skills – Outlook and Excel.
Ability to work under pressure of time constraints with ability prioritise client issues.
Display excellent phone standards and prompt issue resolution.
Certifications /Qualifications
Tertiary Qualifications (Cert IV / Diploma within Business / Administration or related tertiary qualifications) or relevant experience may be accepted in lieu of formal qualifications.
Skills
End to End Payroll
Planning & Scheduling
Stakeholder Management
Process Improvement
Accuracy and Attention to Detail
Service Delivery
Results Accountability
Risk Management
A little about ADP
We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise.
We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging.
We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP
ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability.
Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
Ethics at ADP
ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws.
We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace.
Click / to learn more about ADP's culture and our full set of values.
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