Job Description
We are seeking an experienced and driven Assistant Front Office Manager who is looking for more than just a job.
* Take the helm and guide the hotel's day-to-day operations with expertise
* Supervising and supporting guest arrivals, departures and the overall guest experience
* Liaising with other departments to ensure seamless operations
* Ensure the smooth and efficient running of the Hotel's operation in the absence of Senior Management, with a high level of customer service provided at all times
* Lead the Front Office Team like a mentor, nurturing their growth and skill-building in a supportive atmosphere
* Assist in driving financial performance by assisting in managing budgets, rostering, forecasting and upselling
* Responsibility for the health and safety of all patrons, guests, and staff members
Qualifications
* At least 2 years of experience in the hotel industry with strong Front Office expertise and a Diploma in Hospitality Management or Business Administration advantageous
* Proven leadership skills with the ability to mentor and motivate a team
* Excellent communication, organisation and time management skills
* Ability to multitask and thrive under pressure, fuelled by epic organisation and time management skills
* A guest-focused mindset and a passion for creating unforgettable experiences
* Strong knowledge of Opera/Opera Cloud PMS
* Current Responsible Service of Alcohol (RSA) Certificate and First Aid, or an ability to attain
* Must hold a current full Australian or International Driver's Licence
* Capable of embracing a flexible rotating schedule, including nights, weekends, and public holidays
Benefits
* ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!
* Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you.
* Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays.
* Learn Your Way - Support your career development with access to Accor's industry leading training platforms.
* An opportunity to be part of a fun and supportive team who love what they do!
Please note that you require full working rights in Australia to be eligible for this position.
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