Summary / Objective
API is looking for an experienced professional to join the team as an Account Director. The role involves establishing and nurturing relationships with an expanding network of Airline and Hotel partners to drive strategic growth and fulfil contractual commitments through exceptional procurement delivery.
Essential Functions
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
* Establish and maintain relationships with key stakeholders at all levels within airline and hotel partners.
* Communicate and meet with major clients regularly to ensure API deliverables are met.
* Create a client sourcing strategy based on solid market insights.
* Report on strategy and savings matrix for nominated accounts.
* Strive to create increased value for the client by providing new points of view and recommendations aligned with desired business goals.
* Develop and deliver strategic account objectives.
* Suggest solutions and innovative ideas to meet client needs.
* Handle complaints and problems in a timely and effective manner.
* Prepare monthly, quarterly and annual reports and budget forecasts for the client.
* Conduct site inspections domestically and internationally when required to ascertain suitability for the airline; conduct virtual inspections when necessary.
* Effectively manage union relationships as part of the site inspection process.
* Provide strategic leadership to expand opportunities within assigned accounts and communicate with the Vertical Leader on client performance, strategies and needs.
* Coordinate and manage weekly meetings with the designated airline to ensure sourcing deliverables remain on target.
* Maintain an action log to ensure all parties are aware of action points and follow‐up resolution.
* Support and help prepare client communications ranging from weekly performance meetings to business reviews.
* Assist the Research & Sourcing team in ensuring destination presentations are accurate and offered to the airline for review.
* Document, troubleshoot and resolve operational and sourcing events.
* Become knowledgeable with API's technology platforms for the Account Management department.
* Maintain spreadsheets and update databases as required.
* Support the Senior Account Director or Account Management on assigned projects as requested in line with business growth.
Required Education and Experience
* Established (at least 3‐5 years) experience in a category manager procurement role.
* Experience in the travel industry is preferable.
* Bachelor's degree in business administration or similar; MCIPS qualification preferred.
* Strong governance, process and change management experience.
* Negotiated major strategic and complex deals that delivered significant commercial outcomes.
* Sound appreciation of category management principles, contract law, and continuous improvement.
* Strong negotiation and commercial skills with ability to manage cross‐functional teams and large stakeholder groups.
* Ability to manage workload in a fast‐paced environment and plan/achieve goals.
* Attention to detail and high‐quality work standards.
* Strong Microsoft Office skills, especially Excel.
* Exceptional verbal and written communication skills.
* Customer service and client relationship skills.
* Ability to work with diverse cultures internationally.
* Organised self‐starter who works proactively and independently.
* Flexible schedule and travel availability as required by business needs.
Who We Are
API is the global leader for crew accommodation solutions, changing the way businesses manage travel. Our technology platform streamlines the entire crew planning process, making day‐to‐day operations more efficient and enhancing the crew layover experience. API's proprietary technology, mobile solutions and experienced team offer clients a complete, end‐to‐end platform that integrates seamlessly into their process.
Other Duties
Other duties, responsibilities and activities may change at any time according to business needs.
Work Environment
This position operates in a professional office environment and routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
AAP/EEO Statement
Accommodations Plus International is an Equal Opportunity Employer that does not discriminate on the basis of race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability, handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy in recruitment, hiring, placement, promotion, training, compensation, benefits and general treatment during employment.
#J-18808-Ljbffr