Role Overview
We are seeking a skilled Banking Consultant to join our team on a part-time basis, working 20 hours per week, Monday to Friday. You will be based at Sunshine Plaza, Maroochydore QLD.
About the Role
This is a permanent role where you will provide outstanding levels of sales and service to customers via Face-to-Face interaction and inbound & outbound calls. You will deliver customer-obsessed service that drives customer satisfaction and first call resolution, providing timely and accurate information on Everyday Banking enquiries, account openings and processes.
* Key Responsibilities:
* Deliver exceptional customer service that drives customer satisfaction and first call resolution.
* Provide timely and accurate information on Everyday Banking enquiries, account openings and processes via telephone and/or online channels.
* Support and educate customers on how to use digital platforms for personal banking, empowering them to self-serve with online banking features.
* Support digital onboarding processes, ensuring a seamless experience for new customers.
Requirements
To succeed in this role, you will require strong communication skills, the ability to work effectively in a team environment and a passion for delivering exceptional customer service.