Customer Service Associate - CPAP Consultant
Respirico Healthcare is a South Australian owned and operated business EST **** providing Assistive Technology sleep, respiratory and mobility products and services.
We have a close relationship with SA Health, major & regional hospitals, DVA & NDIS as well as many nursing homes and clinics.
We have a great reputation as we strive to offer the best service and care when helping patients.
Our staff are passionate and love seeing the improvement our products and services make to our patients and customers lives.
We are currently in an exciting time for growth and are looking for a dynamic and outgoing person to join our team.
At Respirico Healthcare we believe in making the world a more accessible, equitable and inclusive place for all people, focusing on those with disabilities, poor health, and those facing physical or mental challenges.
We consider this our core principle that all our decisions are based upon and it is something our entire team is proud of and actively exhibits everyday.
We are currently looking for an outstanding candidate to join our passionate, customer focused and SA based team at our Salisbury Plains store.
Full-time role available
Day-to-day responsibilities include:
CPAP / BIPAP Consulting
Sleep Study set up
Invoicing
Working as a team and solo
Key holder responsibility
Manage equipment - ordering, invoicing, data entry and servicing.
Answering internal and external calls
One-on-one consultations with clients with follow up appointments
Perform data downloads for customers and forward onto doctors and care providers
Build strong relationships with hospital teams
Basic customer training on safe usage of equipment
Booking appointments and scheduling calendars
Home visits to palliative and immobile patients
Set-up clients on CPAP & BIPAP devices
Ordering & unpacking of stock
General Administration
Drive sales and growth of business
Sterilisation of equipment using specific standards of cleaning
Liaise with doctors, nurses and hospitals
Assist with general customer service in mobility equipment if required
About You
You will work as part of a small team of around 70 (and growing) colleagues across 9 stores & clinics around the state.
You will work autonomously with clients and also as a team.
As Respirico Healthcare is a growing company with three overlapping but separate divisions (Sleep, Respiratory & Assistive Technology) there is opportunity for variety, learning and career growth.
You will be someone who enjoys helping others and interacting with customers and clients, you will be willing to spend the time with clients to find the right solution for them.
You will perform well under stress, be driven to achieve, and will relate well to people of all races, all ages and at all levels.
You will meet challenges head on and see obstacles as new opportunities.
Skills & Experience
Monday - Friday
Career opportunity with scope for future advancement
Car license required with good driving record
Police clearance required
Good health
Self-confident with excellent communication skills
Demonstrated empathy with elderly, disabled and vulnerable customers
Accepting of all races, religions etc
NDIS Worker Screening Check (can be completed during induction)
Reliable, punctual, honest and committed
Education – high school, some post-secondary studies preferred but not essential
Background in health, sales, customer service or management is preferred but not essential
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