Company Overview
Lifebroker is an online life insurance comparison service and part of the TAL Dai-ichi Life Australia Group, one of Australia's largest life insurers protecting over five million Australians. We combine the agility of a specialist comparison business with the stability of a global insurer and aim to reimagine insurance.
Job Description
As a Sales Team Leader you will lead a team of Insurance Consultants in a contact centre environment, coaching them to have better conversations with customers who have actively sought us out. You will report to the Head of Sales and Customer Care and work alongside a collaborative leadership team, accountable for achieving monthly sales targets and ensuring every interaction reflects the standard we're known for.
In This Role You Will
* Coach your team to consistently achieve sales targets through disciplined pipeline management and effective use of leads
* Develop individual capability through regular one-on-one coaching, call reviews, and calibration sessions that translate into stronger customer conversations
* Establish clear performance expectations and take a proactive, consistent approach to managing gaps and maintaining standards
* Build an engaged and motivated team through recognition, incentives, and a culture where people genuinely want to perform
* Uphold conduct and compliance standards to ensure trusted customer outcomes and business integrity
Qualifications
* Proven experience leading a sales team and helping people consistently achieve their performance goals, ideally in a contact centre or insurance environment
* A strong coaching mindset with the ability to develop sales capability through practical, hands‐on feedback and support
* Confidence using performance data to identify opportunities and turn insight into action
* Sound understanding of contact centre workflows, including CRM and dialler-based systems such as Genesys or Salesforce
* A collaborative and people-focused leadership style that builds trust, accountability, and genuine engagement
Additional Information
TAL is one of Australia's leading life insurers, committed to inclusion and supporting career growth of a diverse workforce. We're proud to be an Inclusive Employer, a Diversity Champion, and a Reconciliation Advocate. We welcome applications from people with diverse experiences, perspectives and backgrounds including Aboriginal and Torres Strait Islander people, caregivers, individuals living with disabilities, people from culturally diverse backgrounds and the LGBTIQ+ community.
Need adjustments during the recruitment process? Let our team know by contacting us – we're here to support you.
As part of the recruitment process, several checks may be conducted to demonstrate eligibility for a role at TAL including Criminal History, Bankruptcy, Entitlement to Work, Regulatory and Reference Checks.
Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone's responsibility.
If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure your application is recorded accurately.
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